1st Line IT Support Specialist - Incident & Ticketing

Experis ManpowerGroup Sp. z o.o.; Poland; On-site; PLN 40,000 - 55,000; Full time

Benefits offered by this job

Medicover

Multisport Card

Life Insurance

Development opportunities

Job summary

Experis ManpowerGroup Sp. z o.o. in Poland seeks a 1st Line Support Representative. This role involves being the primary contact for users, managing and resolving routine and non-routine incidents, problems, and requests efficiently.

The ideal candidate will possess strong communication skills in English and Macedonian, solid problem-solving abilities, and basic computer knowledge. The position offers various development opportunities and essential benefits.

Qualifications

• Good communication skills in English and Macedonian.
• Basic knowledge of Microsoft Office.
• Ability to resolve basic problems.

Responsibilities

• Provide a single point of contact for users and perform 1st line diagnosis.
• Keep Incident records updated throughout their lifecycle.
• Provide users with status reports on existing Incidents.

Skills

Good written and oral communication skills in English

Good written and oral communication skills in Macedonian

Basic computer user knowledge (Microsoft Office)

Problem-solving skills

Job description

Experis ManpowerGroup Sp. z o.o. in Poland seeks a 1st Line Support Representative. This role involves being the primary contact for users, managing and resolving routine and non-routine incidents, problems, and requests efficiently.

The ideal candidate will possess strong communication skills in English and Macedonian, solid problem-solving abilities, and basic computer knowledge. The position offers various development opportunities and essential benefits.