IT Client Support Specialist - VDI & End-User Support

MTU Aero Engines Polska; Tajęcina; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Long-term bonus

Private medical care

Public transport

Company cafeteria meals

Language courses

Sport card

Job summary

MTU Aero Engines Polska, a leading aerospace components producer near Rzeszow, seeks a Client Support Specialist to provide end-user IT support, manage tickets, and maintain standard applications. The role covers OS administration, software deployment, and VDI operations in a multinational context.

You will work with tools like 7-Zip, Hypersnap, and TeamViewer, delivering high-quality support and helping automate client-related processes. English skills required.

Qualifications

• Experience in IT support, preferably in 2nd line / client support roles.
• Strong understanding of operating systems (Windows environment preferred).
• Experience with software deployment and endpoint management tools.
• Familiarity with common client applications (e.g., remote tools, utilities).
• Knowledge of ticketing systems and incident/request handling processes.
• Basic understanding of Virtual Desktop Infrastructure (VDI) concepts.
• Good communication skills and customer-focused mindset.
• Ability to work independently and in a team environment.
• English proficiency (written and spoken).

Responsibilities

• Provide operational support for clients across multiple locations.
• Handle and manage support tickets, including: Operating system-related issues; Software distribution and deployment.
• Support and maintain standard client applications (e.g., 7-Zip, Hypersnap, TeamViewer, and similar tools).
• Deliver end-user support and process service requests efficiently.
• Ensure high-quality client operations and user satisfaction.
• Support Virtual Desktop Infrastructure (VDI) operations, including: Installation and configuration of virtual clients; Handover of environments to end users.
• Contribute to the automation of client-related processes.

Skills

IT support experience

Operating systems knowledge

Endpoint management tools

Ticketing systems

VDI concepts

English proficiency

Tools

7-Zip

Hypersnap

TeamViewer

Job description

MTU Aero Engines Polska, a leading aerospace components producer near Rzeszow, seeks a Client Support Specialist to provide end-user IT support, manage tickets, and maintain standard applications. The role covers OS administration, software deployment, and VDI operations in a multinational context.

You will work with tools like 7-Zip, Hypersnap, and TeamViewer, delivering high-quality support and helping automate client-related processes. English skills required.