IT Analyst with German

HCL Technologies Limited; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Language course subsidies

Job summary

HCLTech in Krakow is seeking an IT Helpdesk Analyst fluent in German to support German-speaking customers. You will diagnose hardware/software/network issues by phone, guide users through solutions, and coordinate with internal teams.

The role requires 1 year IT experience in customer service and technical support, strong communication, and the willingness to learn. It follows a hybrid work model with three in-office days in Krakow.

Qualifications

• Fluent German (min B2) and good English (B2).
• 1 year of IT experience in customer service & technical support.
• Excellent communication and customer handling skills.

Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users.
• Route problems to internal support group.
• Coordinate and manage relationships with vendors and support staff to obtain technical knowledge.
• Administer and provide User Access in various systems.
• Use the Call Tracking System to document and manage problems, work requests and resolutions.

Skills

German (B2)

English (B2)

Communication

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

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Tasks:

As a IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the German-speaking customers on help desk queries, equipment configuration, back up maintenance, software installing/de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers¡¦ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

• Excellent communication and conversation skills (both verbal and written)
• Fluent German (min B2) and good English (B2) is a must-have
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

• Understanding of the IT environment and readiness to learn new processes and technologies
• ITIL knowledge would be an asset

Years of Experience:

• 1 year of previous IT experience (Customer Service & Technical Support)

This is a hybrid model of work 3 days a week the office in Krakow.

Why Us?

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Clear career path in a growing multinational organization