IT Support Analyst with Hebrew & English

HCLTech; Kraków; Hybrid; PLN 150,000 - 190,000; Full time

Job summary

HCL Technologies Limited is seeking an IT Helpdesk Analyst to support Hebrew-speaking customers and English-speaking colleagues from our Kraków office, hybrid work model. The role focuses on diagnosing and resolving hardware/software/network issues, guiding clients through solutions, and coordinating with internal teams to ensure timely resolutions.

The ideal candidate will have Hebrew and English at B2 level, strong communication, and a proactive approach to learning new technologies and

Qualifications

• Hebrew and English with at least B2 level
• Excellent communication and customer handling skills
• Willingness to learn and adapt to new processes

Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and support staff
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, requests and resolutions

Skills

Hebrew (B2)

English (B2)

Communication skills

Customer service

Problem diagnosis

Team coordination

Tools

Call Tracking System

Job description

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.

To learn how we can supercharge progress for you, visit hcltech.com.

Due to our growing business needs we are looking for:

IT Analyst with Hebrew & English (Full Time)

As an IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the Hebrew speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills

• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements

• Understanding of the IT environment and readiness to learn new processes and technologies
• ITIL knowledge would be an asset

Language Requirements

• Hebrew – at least B2
• English – at least B2

This is hybrid position from our Krakow office at Opolska 112.