IT Analyst with German

HCL Technologies Limited; Kraków; Hybrid; PLN 39,000 - 58,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Subsidy for glasses

Subsidy to language courses

Christmas and holiday bonuses

Clear career path

Job summary

HCLTech in Kraków is seeking an IT Helpdesk Analyst to support German-speaking customers on help desk queries, including equipment configuration and software installation/removal. You will diagnose issues, provide solutions, and guide clients through corrective steps.

The role requires fluent German (min B2) and strong English (B2), excellent communication, and a willingness to learn in a hybrid office setting in Kraków. ITIL knowledge is a plus.

Qualifications

• 1 year of IT experience in customer service or technical support.
• Fluent German (min B2) and good English (B2) required.
• Excellent communication and conversation skills.

Responsibilities

• Provide hardware/software/network diagnosis and resolution via telephone.
• Route problems to internal support group.
• Coordinate with vendors and support staff for knowledge sharing.
• Administer and provide user access in various systems.
• Document problems and resolutions in the Call Tracking System.

Skills

German (B2)

English (B2)

Communication

Job description

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

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Tasks:

As a IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the German-speaking customers on help desk queries, equipment configuration, back up maintenance, software installing/de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers¡¦ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

• Excellent communication and conversation skills (both verbal and written)
• Fluent German (min B2) and good English (B2) is a must-have
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

• Understanding of the IT environment and readiness to learn new processes and technologies
• ITIL knowledge would be an asset

Years of Experience:

• 1 year of previous IT experience (Customer Service & Technical Support)

This is a hybrid model of work 3 days a week the office in Krakow.

Why Us?

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Clear career path in a growing multinational organization