IT & Admin Officer

Alliad; Nowa Dęba; On-site; PLN 100,000 - 160,000; Full time

Job summary

Alliad seeks an experienced IT Support professional to deliver onsite information technology, communications and user-support services for contracted operations. The role ensures availability, security and functionality of IT equipment, networks and reporting systems.

You will install and maintain computers, printers and network gear, provide frontline support, and safeguard data with backups and cybersecurity practices while adhering to quality standards and regulatory requirements.

Qualifications

• IT support and troubleshooting proficiency.
• Experience with enterprise IT infrastructure.
• Functional English appropriate to the role.

Responsibilities

• Install, configure, and maintain contractor IT equipment and network devices.
• Provide first-line technical support and log service requests.
• Maintain IT systems, backups, and cybersecurity controls.
• Manage user accounts, access, and device security.

Skills

IT support

Windows

Microsoft 365

Network administration

Data protection

Education

Bachelor's degree in IT

Bachelor's degree in Computer Science

Tools

STANAG 6001 3332

Job description

Job Purpose

Provides onsite information technology, communications and user-support services for the project, ensuring availability, security and functionality of contractor IT equipment, networks, databases and reporting systems required for contract operations.

Job Purpose

Provides onsite information technology, communications and user-support services for the project, ensuring availability, security and functionality of contractor IT equipment, networks, databases and reporting systems required for contract delivery.

Key Responsibilities

• Install, configure, maintain and support contractor-owned computers, printers, scanners, network devices and communication equipment.
• Provide general administrative support and undertake any additional administrative duties required for the effective operation of the project, as assigned by the Project Manager.
• Provide first-line technical support to project personnel and record, prioritize and resolve service requests.
• Maintain availability of project reporting, document-management, inventory, finance, HR and operational systems used for contract delivery.
• Administer authorized user accounts, access permissions, passwords and device-security controls.
• Monitor network and internet connectivity and coordinate restoration with approved service providers.
• Perform scheduled backups, test data recovery and protect operational data in accordance with company requirements.
• Maintain IT and communications asset registers, equipment assignments, software licences and maintenance records.
• Apply cybersecurity, malware protection, patching and acceptable-use controls and promptly report suspected incidents.
• Support secure preparation, storage and transmission of contract reports and operational records.
• Troubleshoot hardware, software, peripheral, network and telecommunications faults and escalated unresolved issues.
• Coordinate approved IT procurement, equipment replacement, warranty support and technical service visits.
• Provide user guidance and basic training on approved systems, data protection and cybersecurity practices.
• Support emergency and after-hours technical requirements necessary to maintain operational continuity.
• Implement "Performance Management the Alliad Way" by setting KPl's for direct reports (when applicable), conduct regular reviews, identify training requirements and provide a coaching, mentoring and supportive role.
• Ensures adherence to quality standards and applicable regulatory requirements in Food Safety, Occupational Health & Safety, and Environment.

Ideal Education Requirement

Bachelor's degree in information technology, Computer Science, Network Administration or a related discipline.

Years of Relevant Work Experience

Minimum 3 years' experience supporting enterprise IT infrastructure, systems and users.

Systems / Equipment Operations Knowledge

Windows operating systems; Microsoft 365 applications; network administration tools; backup systems; databases; printers, peripherals and communications equipment.

Technical Knowledge / Professional Training Required

• IT support and troubleshooting; network administration; cybersecurity awareness; access control; backup and recovery; data protection; functional English appropriate to the role.
• STANAG 6001 profile 3332 or equivalent