Technical Services/Service Delivery

Headcount Solutions Sp. z o.o.; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

Headcount Solutions Sp. z o.o. seeks a Technical Services/Service Delivery leader to shape IT strategy and drive service delivery across global teams. The role blends architecture with operations and requires strong coupling of business and technical insight.

You will manage projects, set policies, coordinate vendors, and act as a technical contact on critical initiatives while ensuring reliable IT services and scalable infrastructure.

Qualifications

• BSc in IT or related field required.
• 5+ years in an IT managerial/leadership role.
• Strong technical knowledge across IT infra and services.
• Experience serving as a technical contact on projects; capable of PM.
• Experience creating and enforcing policies and procedures.
• Service Delivery expertise.

Responsibilities

• Provide leadership in Technical Services/Service Delivery, including architecture input.
• Engage multi-disciplinary teams to deliver change and results.
• Help shape IT roadmaps and IT Strategy.
• Manage service delivery and IT operations to meet business needs.

Skills

IT leadership

Service delivery

Project management

Policies & procedures

Technical liaison

Education

BSc in IT field

Tools

Citrix

Cloud

Storage

WAN

Networks

Firewalls

Routers

Servers & virtualization

Group Policy

Job description

Praca na stanowisku Technical Services/Service Delivery

Technical Services/Service Delivery

Technical Services / Service Delivery will be a core role within company IT
encompassing both Service Delivery and Architecture. The role requires service
management experience with a strong track record in service delivery,
infrastructure, IT operations, project delivery and process design. The individual
needs to possess both business and technical acumen, be customer focused with the
ability to engage with multi-discipline teams (both internal and external) to deliver
change and achieve results in a globally dispersed organisation.

The individual will have significant input into road map activities, technical
architecture and IT Strategy.

This is a broad role working in a fluid environment. It is a unique opportunity to help
shape the IT organization.

Essential Qualifications, Training and Experience:

• BSc in an IT related field
• 5+ Years in an IT Managerial/Leadership role
• Extensive technical knowledge in some or allof the following:
  o Citrix
  o Cloud
  o Storage
  o WAN
  o Networks, Firewalls, routers
  o Servers & virtualization
  o Group Policy and Domains
• Serve as a technical contact on projects
• Project Management
• Creation, Implementation and adherence ofpolicies and procedures
• Service Delivery

Desirable Qualifications, Training and Experience:

• Relevant technical certifications
• Creativity & Innovation
• Integrity, Values & Ethics
• Customer Focus
• Planning
• Results Oriented
• Decision Making
• Problem Solving

Personal Attributes required:

• Understands the need for and consistentlypractices effective teamwork with others.
• Ability to interact with IT & businesspersonnel on all levels
• Ability to maintain a detail orientedapproach while multitasking in a fast pacedenvironment.
• Ability to work under and deliver to continualdeadline constraints
• Ability to work on own initiative and assumeresponsibility where appropriate
• Keen attention to detail
• Maintain and manage strong vendor relationships to resolve problems andcoordinate the delivery of IT products andservices.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by peopleassigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, andnskills required of personnel so classified. All personnel may be required to perform duties outside of their normalresponsibilities from time to time, as needed