Investor Services Manager - Remote & Growth Focus

ACCA Careers; Kraków; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

LuxMed Premium Package for you and fam

Life insurance and travel insurance

MyBenefit Platform – spend points

Employee referral program

Remote, hybrid or office-based work

Certifications funded (ACCA/CIMA/IOB)

Training: technical workshops & soft-s

Sports & Social Club

Wellbeing & equipment support

Job summary

HedgeServ in Kraków is seeking an Investor Services Manager to oversee the investor services process across private equity and hedge fund structures, guiding a team and ensuring timely client reporting and flawless transaction processing.

You will work under directors, receive induction and AML/KYC training, and lead up to 8 staff while building strong client and NAV stakeholder relationships.

Qualifications

• IT literacy and strong communication skills.
• Strong analytical and problem-solving skills.
• Ability to work in a team or independently.
• Strong interpersonal skills.
• Demonstrates initiative with escalation processes.
• Strong knowledge of systems, products and processes.
• Builds effective relationships with stakeholders.
• Ability to positively influence team morale.
• Minimum of 5 years experience in Hedge Fund Administration (≥ Supervisor level).

Responsibilities

• Address investor transaction enquiries escalated by Supervisor or Administrator.
• Ensure all aged items on TA bank reconciliations are addressed in a timely manner.
• Address complex AML/KYC documentation issues in conjunction with Compliance department and MLRO where required.
• Review Investor Transactions.
• Review of Redemption Payment Schedules.
• Review and approve wire transfer payments.
• Ensure investor reporting is provided accurately and timely as agreed with client.
• Ensure client reporting is provided accurately and timely and in line with agreed client expectations.
• Engage with investors on complex queries.
• Identify areas for improvement in processes, personnel and structure.
• Establish and maintain effective working relationships with the NAV, QA, Compliance departments.
• Review annual fund audit requirements ensuring all items are addressed timely and accurately.
• Ensure all investor audit requests are responded to accurately and timely.
• Maintain and develop multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service.
• Oversee investor services recruitment, training and performance processes.
• Review documentation upon initialization of new clients.

Skills

IT Literate

Verbal & written communication

Analytical thinking

Teamwork

Interpersonal skills

Initiative

Stakeholder management

Influence team morale

Education

5+ years Hedge Fund Administration experience (Supervisor level)

Alternative Hedge Fund experience considered

Job description

HedgeServ in Kraków is seeking an Investor Services Manager to oversee the investor services process across private equity and hedge fund structures, guiding a team and ensuring timely client reporting and flawless transaction processing.

You will work under directors, receive induction and AML/KYC training, and lead up to 8 staff while building strong client and NAV stakeholder relationships.