Investor Services Manager

HedgeServ Ltd; Poland; On-site; PLN 150,000 - 200,000; Full time

Benefits offered by this job

LuxMed Premium Package

Life and travel insurance

MyBenefit Platform

Remote work options

100% funding for certifications

Technical workshops and training

Sport and Social Club activities

Job summary

HedgeServ Ltd in Poland is looking for an Investor Services Manager to effectively manage the Investor Services process under the guidance of senior staff. The ideal candidate will have at least 5 years of experience working within Hedge Fund Administration and will play a key role in handling investor transactions and ensuring high compliance standards.

The position includes a range of responsibilities, such as overseeing recruitment, addressing complex documentation issues, and maintaining robust client relationships. Various work arrangements (remote, hybrid, or office-based) are available, accompanied by a comprehensive benefits package.

Qualifications

• Experience at Supervisor level in Hedge Fund Administration for at least 3 years.
• Ability to work effectively in a team structure and individually.
• Strong systems, product, and process knowledge.

Responsibilities

• Address investor transaction enquiries.
• Review and approve wire transfer payments.
• Maintain effective working relationships with NAV and Compliance departments.
• Oversee investor services recruitment and training processes.

Skills

IT Literacy

Strong verbal and written communication skills

Analytical skills

Problem-solving skills

Strong inter-personal skills

Relationship building

Education

Minimum of 5 years experience in Hedge Fund Administration

Job description

Investor Services Department

The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Kraków.

Job Description

Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client‑specific training is provided by the Director and Managing Director.

Key Responsibilities

• Address investor transaction enquiries escalated by Supervisor or Administrator.
• Ensure all aged items on TA bank reconciliations are addressed in a timely manner.
• Address complex AML/KYC documentation issues in conjunction with Compliance department and MLRO where required.
• Review Investor Transactions.
• Review Redemption Payment Schedules.
• Review and approve wire transfer payments.
• Ensure investor reporting is provided accurately and timely as agreed with client.
• Ensure client reporting is provided accurately and timely and in line with agreed client expectations.
• Engage with investors on complex queries.
• Identify areas for improvement in processes, personnel and structure.
• Establish and maintain effective working relationships with the NAV, QA, Compliance departments.
• Review annual fund audit requirements ensuring all items are addressed timely and accurately.
• Ensure all investor audit requests are responded to accurately and timely.
• Maintain and develop multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service.
• Oversee investor services recruitment, training and performance processes.
• Review documentation upon initialization of new clients.

Our requirements

• IT Literate
• Strong verbal and written communication skills
• Strong analytical and problem‑solving skills
• Ability to work effectively both within a team structure and individually.
• Strong inter-personal skills
• Demonstrates initiative while applying appropriate escalation processes.
• Strong systems, product and process knowledge
• Builds effective working relationships with stakeholders.
• Ability to positively influence team morale
• Minimum of 5 years experience working in a Hedge Fund Administration Firm with at least 3 of those at Supervisor level.
• Alternative Hedge Fund experience may be considered.

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• LuxMed Premium Package for you and your family, offering broad access to medical tests and specialist consultations, as well as greater comfort of treatment (including the Oncological Preventive Health Care Program, Freedom of Treatment program, dental and psychological care)
• Life insurance and travel insurance, so you can feel safe in any situation
• MyBenefit Platform – you decide how to spend your points (e.g. vouchers, cinema tickets, online shopping, cultural events, or a Multisport card that gives you access to gyms, swimming pools, fitness classes, and hundreds of sports facilities across Poland)
• Employee referral program – know someone who’d like to join us? A financial bonus is waiting for you!
• Remote, hybrid or office‑based work options
• 100% funding for certifications and postgraduate studies accredited by ACCA, CIMA and IOB
• Technical workshops and soft skills training – we’ll provide on‑the‑job trainings to help you quickly gain new knowledge and skills with the support of experienced professionals
• Sport and Social Club – team outings, company events, sports activities, and charity initiatives await you
• Support for workplace equipment, glasses, retirement savings (PPK), and programs promoting mental health and wellbeing – because your comfort and health matter to us