Investor Services Manager

HS Financial Technologies; Kraków; Hybrid; PLN 180,000 - 320,000; Full time

Benefits offered by this job

LuxMed Premium Package

Life insurance and travel insurance

Employee Referral Program

Remote/hybrid working opportunities

100% funding for ACCA, CIMA and IOB

Technical workshops and soft skills

Job summary

HS Financial Technologies seeks an Investor Services Manager to oversee the Investor Services process under supervision of Directors in Kraków. You will manage daily workflows, ensure AML/KYC compliance, and maintain client relationships across private equity and hedge funds.

The role requires strong communication, analytical thinking, and the ability to lead a team of up to 8. Hybrid work options and opportunities for professional certifications are offered.

Qualifications

• IT literate and able to navigate multiple systems
• Strong verbal and written communication skills
• Excellent analytical and problem-solving abilities
• Able to work well in a team and independently
• Solid interpersonal skills and stakeholder engagement
• Demonstrates initiative with proper escalation when needed
• Comprehensive knowledge of systems, products, and processes
• Builds strong relationships with internal and client teams

Responsibilities

• Address investor transaction inquiries escalated by Supervisor or Administrator.
• Ensure all aged items on TA bank reconciliations are addressed timely.
• Tackle complex AML/KYC documentation issues with Compliance and MLRO.
• Review Investor Transactions and Redemption Payment Schedules.
• Review and approve wire transfer payments.
• Ensure investor reporting is accurate and timely per client expectations.
• Engage with investors on complex queries and improve processes.
• Oversee recruitment, training and performance of the Investor Services team (up to 8).
• Review documentation during onboarding of new clients.

Skills

IT literate

Communication

Analytical thinking

Teamwork

Inter-personal skills

Initiative

Systems knowledge

Stakeholder management

Morale boosting

Job description

The HS Financial Technologies Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Kraków.

The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.

Job Description

Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HSFT and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.

Key Responsibilities:

• Address investor transaction enquiries escalated by Supervisor or Administrator.
• Ensure all aged items on TA bank reconciliations are addressed in a timely manner.
• Address complex AML/KYC documentation issues in conjunction with Compliance department and MLRO where required.
• Review Investor Transactions.
• Review of Redemption Payment Schedules.
• Review and approve wire transfer payments.
• Ensure investor reporting is provided accurately and timely as agreed with client.
• Ensure client reporting is provided accurately and timely and in line with agreed client expectations.
• Engage with investors on complex queries.
• Identify areas for improvement in processes, personnel and structure.
• Establish and maintain effective working relationships with the NAV, QA, Compliance departments.
• Review annual fund audit requirements ensuring all items are addressed timely and accurately.
• Ensure all investor audit requests are responded to accurately and timely.
• Maintain and develop multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service.
• Oversee investor services recruitment, training and performance processes.
• Review documentation upon initialization of new clients.

HSFT operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager demonstrates flexibility and ability to adapt to changing priorities.

Investor Services Manager should be capable of leading and supporting a team of up to 8 employees servicing multiple clients with various requirements and deadlines.

Our requirements:

• IT Literate.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively both within a team structure and individually.
• Strong inter-personal skills.
• Demonstrates initiative while applying appropriate escalation processes.
• Strong systems, product and process knowledge.
• Builds effective working relationships with stakeholders.
• Ability to positively influence team morale.
• Minimum of 5 years experience working in a Hedge Fund Administration Firm with at least 3 of those at Supervisor level.
• Alternative Hedge Fund experience may be considered.

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• LuxMed Premium Package.
• Life insurance and travel insurance.
• Employee Referral Program.
• Remote/hybrid working opportunities, or from the office.
• 100% funding for certifications and postgraduate studies accredited by ACCA, CIMA and IOB.
• Technical workshops and soft skills training.