Investor Services Administrator

HedgeServ Corporation; Kraków; Hybrid; PLN 55,000 - 75,000; Full time

Benefits offered by this job

LuxMed Premium Package

Life insurance

MyBenefit Platform

Employee referral program

Remote , hybrid or office-based work

Certifications funding (ACCA, CIMA, I0

Technical workshops

Sport and Social Club

Workplace equipment support

Job summary

HedgeServ is seeking an Investor Services Administrator to support fund administration in Kraków, handling investor transactions, AML checks, and client communications within the Investor Services team.

You will develop knowledge on allocations and performance calculations, mentor junior staff, and contribute to projects while meeting SLA targets. A bachelor’s degree with 1 year in finance, strong Excel and English skills are required.

Qualifications

• Bachelor’s degree in business, accounting or finance.
• 1 year of experience in finance.
• Fluent English (B2)
• Good Excel skills
• Strong analytical and problem-solving abilities
• Strong attention to detail
• Ability to work under pressure and meet deadlines
• Team-oriented with good interpersonal skills

Responsibilities

• Receive and process investor transaction documents per fund documentation requirements.
• Maintain capital activity reports and distribute to clients periodically.
• Complete AML requirements for all investor transactions.
• Provide money movement notifications and prepare wire instructions.
• Serve as daily client contact for investor servicing and maintain client relationships.
• Meet SLA deadlines while following procedures.
• Mentor junior staff and provide training under supervision.
• Develop knowledge on allocations and performance calculations.
• Work on projects and ad-hoc tasks as required.
• Demonstrate team player qualities within the investor services team.

Skills

Fluent English (B2)

Analytical thinking

Attention to detail

Time management under pressure

Teamwork

Interpersonal skills

Education

Bachelor's degree in business, accounting or finance

Tools

Excel

Job description

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

Job Description

The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Poland. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.

An Investor Services Administrator (“IS Administrator”) works as part of a team supporting the Investor Services Supervisor and Manager in the delivery of an efficient and high-quality service to our clients and their investors.

Key Responsibilities:

• Receive and process investor transaction documents in accordance with the fund documentation requirements such as subscriptions
• Maintain capital activity report and distribute to client (s) on a periodic basis
• Complete and maintain AML requirements for all investor transactions
• Provide money movement notification to the client (s) and prepare wire instructions for money movements for investor activity
• Serve as daily client operational contact for investor servicing and maintain good relationships with clients
• Display excellent organizational skills to meet SLA deadlines while adhering to procedures
• Act as a mentor to junior staff and provide training under supervision of supervisor
• Develop knowledge on allocations and performance calculations
• Work on projects /Ad-hoc tasks as required
• Demonstrate team player qualities within the investor services team

Our requirements:

• Completed bachelor’s degree in business, accounting or finance
• Minimum of 1 years’ experience in Finance field
• Fluent English skills (minimum B2)
• Good Excel skills
• Strong analytical and problem-solving skills.
• Strong attention to detail and well organized.
• Ability to work under pressure and to tight deadlines.
• Ability to be flexible and work effectively both within a team structure and independently.
• Strong interpersonal skills.
• Ability to positively influence team morale.
• Take ownership of designated tasks.

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

Benefits

• LuxMed Premium Package for you and your family, offering broad access to medical tests and specialist consultations, as well as greater comfort of treatment (including the Oncological Preventive Health Care Program, Freedom of Treatment program, dental and psychological care)
• Life insurance and travel insurance , so you can feel safe in any situation
• MyBenefit Platform – you decide how to spend your points (e.g. vouchers, cinema tickets, online shopping, cultural events, or a Multisport card that gives you access to gyms, swimming pools, fitness classes, and hundreds of sports facilities across Poland)
• Employee referral program – know someone who’d like to join us? A financial bonus is waiting for you!
• Remote , hybrid or office-based work options
• 100% funding for certifications and postgraduate studies accredited by ACCA, CIMA and IOB
• Technical workshops and soft skills training – we’ll provide on-the-job trainings to help you quickly gain new knowledge and skills with the support of experienced professionals
• Sport and Social Club – team outings, company events, sports activities, and charity initiatives await you
• Support for workplace equipment, glasses, retirement savings (PPK), and programs promoting mental health and wellbeing – because your comfort and health matter to us