Investor Services Lead (Remote) – Hedge Fund Administration

ACCA Careers; Kraków; Vor Ort; PLN 180.000 - 260.000; Vollzeit

Benefits dieser Stelle

LuxMed Premium Package

Life insurance

Travel insurance

MyBenefit Platform

Employee Referral Program

Remote/hybrid working opportunities

100% funding for ACCA/CIMA/IOB

Technical workshops and soft skills

Sports and Social Club

Zusammenfassung

HedgeServ is expanding its Investor Services in Kraków. We seek an experienced Investor Services Manager to oversee end-to-end investor service processes under direct supervision from senior leadership.

The role includes induction, AML/KYC training, and ongoing client support across private equity and hedge funds. You will lead a team of up to 8, manage reconciliations, investor reporting, audit requests, and complex queries.

Qualifikationen

• IT literate with strong computer skills.
• Excellent verbal and written communication.
• Strong analytical and problem-solving abilities.
• Ability to work well in both team and individual settings.
• Strong interpersonal skills and stakeholder relationships.
• Demonstrates initiative with escalation when needed.
• Experience building relationships with NAV, QA, Compliance teams.
• Proven capability to lead and manage a team.

Aufgaben

• Address investor transaction inquiries escalated by Supervisor or Administrator.
• Ensure aged items on TA bank reconciliations are addressed promptly.
• Handle AML/KYC documentation issues with Compliance and MLRO as needed.
• Review investor transactions and redemption payment schedules.
• Review and approve wire transfers.
• Ensure timely and accurate investor reporting per client expectations.
• Lead a team of up to 8 across multiple clients and deadlines.
• Oversee recruitment, training and performance in Investor Services.

Kenntnisse

IT literacy

Verbal & written communication

Analytical skills

Teamwork

Interpersonal skills

Initiative

Stakeholder management

Team leadership

Hedge fund experience

Jobbeschreibung

HedgeServ is expanding its Investor Services in Kraków. We seek an experienced Investor Services Manager to oversee end-to-end investor service processes under direct supervision from senior leadership.

The role includes induction, AML/KYC training, and ongoing client support across private equity and hedge funds. You will lead a team of up to 8, manage reconciliations, investor reporting, audit requests, and complex queries.