Investment Accounting Application Support Specialist

Templeton & Partners - Innovative & Inclusive Hiring Solutions; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Job summary

Templeton & Partners is seeking an experienced Investment Accounting Application Support Specialist for an international financial-services organisation. You will provide high-quality application and product support to global clients and internal teams.

Focus on fund accounting operations, investigate and resolve complex issues, perform root-cause analysis, and support critical incidents to restore services within SLAs.

Qualifications

• 3–7 years of experience in investment management, fund accounting, financial services or a related environment.
• Practical experience in fund accounting and/or client services.
• Strong analytical skills and a structured approach to troubleshooting complex issues.
• Confident communication skills and a genuinely client-focused mindset.
• Ability to work effectively in a fast-paced environment, including during critical incidents.
• Curiosity, adaptability and willingness to develop both product and technical knowledge.
• Bachelor’s degree in Finance, Accounting, IT or a related discipline.

Responsibilities

• Provide high-quality application and product support to global clients and internal business teams.
• Develop a strong understanding of clients’ fund-accounting operations, processes and workflows.
• Investigate, diagnose and resolve complex accounting- and application-related issues.
• Perform root-cause analysis and contribute to problem-management activities.
• Support critical incidents and help restore services within agreed service levels.
• Work closely with global support teams across regions and time zones.
• Build trusted relationships with clients and internal stakeholders.
• Deliver knowledge-transfer sessions and create clear support documentation.
• Contribute to process improvements, knowledge sharing and stronger support practices.
• Participate in testing activities where needed, including validating fixes and enhancements.

Skills

Investment management

Fund accounting

Financial services

Client services

Analytical skills

Troubleshooting

Communication

Education

Bachelor's degree in Finance/Accounting/IT

Tools

SQL

Job description

We are seeking an experienced Investment Accounting Application Support Specialist for an international financial-services organisation.

This role combines fund-accounting knowledge, application support and client-facing problem solving. You will investigate and resolve complex operational and system-related queries, support critical incidents, and work closely with business and technology stakeholders to ensure a reliable service for institutional clients.

It is an excellent opportunity for someone who understands investment operations or fund accounting and enjoys finding the root cause of issues, working directly with stakeholders, and improving how support is delivered.

What you’ll be doing

• Provide high-quality application and product support to global clients and internal business teams.
• Develop a strong understanding of clients’ fund-accounting operations, processes and workflows.
• Investigate, diagnose and resolve complex accounting- and application-related issues.
• Perform root-cause analysis and contribute to problem-management activities.
• Support critical incidents and help restore services within agreed service levels.
• Work closely with global support teams across regions and time zones.
• Build trusted relationships with clients and internal stakeholders.
• Deliver knowledge-transfer sessions and create clear support documentation.
• Contribute to process improvements, knowledge sharing and stronger support practices.
• Participate in testing activities where needed, including validating fixes and enhancements.

What we are looking for

• 3–7 years of experience in investment management, fund accounting, financial services or a related environment.
• Practical experience in fund accounting and/or client services.
• Strong analytical skills and a structured approach to troubleshooting complex issues.
• Confident communication skills and a genuinely client-focused mindset.
• Ability to work effectively in a fast-paced environment, including during critical incidents.
• Curiosity, adaptability and willingness to develop both product and technical knowledge.
• Bachelor’s degree in Finance, Accounting, IT or a related discipline.

Nice to have

• Experience supporting financial-services applications or enterprise platforms.
• Basic SQL knowledge.
• Experience with incident management, root-cause analysis or problem management.
• Experience working with international teams and global clients.