Inside Sales Specialist with German

Genpact; Lublin; Hybrid; PLN 67,000 - 112,000; Full time

Benefits offered by this job

Private medical care

Pluxee card

Life insurance

Multisport card

Professional training and development

Hybrid work model

Additional paid leave

Job summary

Genpact is seeking an Inside Sales Specialist in Poland to conduct outbound calls and respond to inquiries, booking qualified meetings and keeping Salesforce records up to date. You will review AI-drafted outreach, ensure data hygiene, and work toward KPI targets with cross-functional teams.

The role emphasizes precise qualification, collaboration with SMEs, and ongoing product/vertical training, with a hybrid work model requiring weekly office presence. English and German skills are a plus.

Qualifications

• 1-4+ years of B2B inside sales experience in industrial, manufacturing or technical B2B is a plus.
• Strong verbal and written communication; confident, consultative phone presence.
• Comfortable working within CRM systems and reviewing AI-generated outreach.

Responsibilities

• Conduct outbound calls and respond to inbound inquiries within target speed-to-lead SLAs.
• Review and personalize AI-drafted outreach before sending; approve or redirect next actions.
• Book qualified meetings directly onto AE/field seller calendars with full context briefs.
• Maintain accurate, real-time records in Salesforce—lead status, disposition, notes, next steps.
• Re-engage dormant/backlog leads as campaigns launch.
• Participate in daily huddles and weekly KPI reviews, plus product/vertical training.
• Escalate product or technical questions beyond scope to the SME or knowledge base.
• Meet or exceed KPI targets: speed-to-lead, meetings booked, qualification accuracy, conversion rate.

Skills

B2B inside sales

Verbal communication

Written communication

CRM experience (Salesforce)

AI-assisted content review

Lead qualification & data hygiene

Target-driven / KPI focused

Tools

Salesforce

Job description

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Inside Sales Specialist

Key Responsibilities

• Conduct outbound calls and respond to inbound inquiries within target speed-to-lead SLAs
• Review and personalize AI-drafted outreach (email/chat) before send; approve or redirect agent-suggested next actions
• Book qualified meetings directly onto AE/field seller calendars with full context briefs
• Maintain accurate, real-time records in Salesforce - lead status, disposition, notes, next steps
• Re-engage dormant/backlog leads as assigned campaigns launch
• Participate in daily huddles, weekly KPI reviews, and ongoing product/vertical training
• Escalate product or technical questions beyond scope to the appropriate SME or knowledge base
• Meet or exceed KPI targets: speed-to-lead, meetings booked, qualification accuracy, conversion rate

Required Qualifications

• 1-4+ years of B2B inside sales, SDR, BDR, or telesales experience (industrial, manufacturing, or technical B2B a plus)
• Strong verbal and written communication skills; confident, consultative phone presence
• Comfortable working within CRM systems (Salesforce experience strongly preferred)
• Ability to work effectively alongside AI-generated content and recommendations — reviewing, editing, and exercising judgment rather than working from scratch
• High attention to detail in lead qualification and data hygiene
• Coachable, target-driven, comfortable with KPI-measured performance

Preferred Qualifications

• Experience selling into industrial, automotive, aerospace, electronics, or manufacturing sectors
• Prior experience in a BPO or outsourced sales delivery environment
• Familiarity with sales engagement/intent tools (Salsforce, Apollo.io, Eloqua, or similar)
• English and German at C1 level

What can we offer?

• Contract of employment,
• Private medical care (LuxMed),
• Pluxee card,
• Life insurance,
• Multisport card,
• Access to professional training and development programs,
• Hybrid work model (once a week work from the office),
• Additional paid leave (up to 4 extra days).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.