Inside Sales Specialist with French

Genpact; Lublin; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Private medical care

Pluxee card

Life insurance

Multisport card

MyBenefit cafeteria system

Training programs

Hybrid work model

Extra paid leave

Job summary

Genpact in Poland seeks an Inside Sales Specialist to manage a prioritized lead queue, qualify prospects, and drive meetings with field sellers. You will work with AI-assisted outreach and maintain accurate Salesforce records.

This role emphasizes collaboration, KPI-driven performance, and coaching across regions. A mix of outbound and inbound activity, plus ongoing product training, with a hybrid work model and competitive benefits.

Qualifications

• 1–4+ years of B2B inside sales or SDR roles.
• Strong verbal and written communication; consultative phone presence.
• Experience with CRM systems, preferably Salesforce.
• Ability to review AI-generated content and edit with judgment.

Responsibilities

• Qualify leads and manage a prioritized queue across regions.
• Conduct outbound calls and respond to inbound inquiries within SLAs.
• Review and edit AI-drafted outreach before sending.
• Book qualified meetings on AE calendars with full context.
• Maintain real-time Salesforce records of lead status and next steps.
• Re-engage dormant leads and participate in KPI reviews.
• Escalate product or technical questions to SMEs as needed.

Skills

Inside sales

CRM Salesforce

Lead qualification

English (C1)

French (C1)

Tools

Salesforce

Apollo.io

Eloqua

Job description

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Inside Sales Specialist

Key Responsibilities

• Work a prioritized, agent-enriched lead queue across assigned region/segment; qualify leads against defined criteria (MQL → SQL → SAL)
• Conduct outbound calls and respond to inbound inquiries within target speed-to-lead SLAs
• Review and personalize AI-drafted outreach (email/chat) before send; approve or redirect agent-suggested next actions
• Book qualified meetings directly onto AE/field seller calendars with full context briefs
• Maintain accurate, real-time records in Salesforce — lead status, disposition, notes, next steps
• Re-engage dormant/backlog leads as assigned campaigns launch
• Participate in daily huddles, weekly KPI reviews, and ongoing product/vertical training
• Escalate product or technical questions beyond scope to the appropriate SME or knowledge base
• Meet or exceed KPI targets: speed-to-lead, meetings booked, qualification accuracy, conversion rate

Required Qualifications

• 1–4+ years of B2B inside sales, SDR, BDR, or telesales experience (industrial, manufacturing, or technical B2B a plus)
• Strong verbal and written communication skills; confident, consultative phone presence
• Comfortable working within CRM systems (Salesforce experience strongly preferred)
• Ability to work effectively alongside AI-generated content and recommendations — reviewing, editing, and exercising judgment rather than working from scratch
• High attention to detail in lead qualification and data hygiene
• Coachable, target-driven, comfortable with KPI-measured performance

Preferred Qualifications

• Experience selling into industrial, automotive, aerospace, electronics, or manufacturing sectors
• Prior experience in a BPO or outsourced sales delivery environment
• Familiarity with sales engagement/intent tools (Salsforce, Apollo.io, Eloqua, or similar)
• English and French at C1 level

What can we offer?

• Contract of employment,
• Private medical care (LuxMed),
• Pluxee card,
• Life insurance,
• Multisport card,
• MyBenefit cafeteria system,
• Access to professional training and development programs,
• Hybrid work model (once a week work from the office),
• Additional paid leave (up to 4 extra days).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.