Inside Sales & Customer Enablement Specialist

Molex; Rokitki; On-site; PLN 42,000 - 66,000; Full time

Job summary

Guardian Glass Rokitki is seeking a dedicated Customer Service professional to provide input and support to Sales Account Managers and Customers by preparing quotations, monitoring order status, and executing critical programs. You will foster positive relationships through timely follow-up to inquiries and order requirements.

The role focuses on managing orders, returns, complaints, and requests, ensuring data accuracy in SAP, and creating analysis reports to improve communication with

Qualifications

• Excellent written/verbal communications skills, detail oriented, and MS Office proficiency with an emphasis on Excel.
• Experience in a customer-facing service role. Added plus if experience includes familiarity with DSS products (WLM, Opto-E, Connectivity).
• University degree

Responsibilities

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
• Ensure Customer inquiries/issues are addressed/ resolved to completion
• Ensure accuracy of data and requirements in SAP
• Manage execution, requirements and maintenance of Customer Programs
• Resolve Order-related issues with intercompany departments
• Issue Quotations and follow-up on the status
• Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
• Prepare Order, RMA and Forecast status reports
• Backup Account/Sales Managers during Travel
• Update Customer portals

Skills

Customer service

MS Office

Excel

Communication

Education

University degree

Tools

SAP

Job description

Guardian Glass Rokitki is seeking a dedicated Customer Service professional to provide input and support to Sales Account Managers and Customers by preparing quotations, monitoring order status, and executing critical programs. You will foster positive relationships through timely follow-up to inquiries and order requirements.

The role focuses on managing orders, returns, complaints, and requests, ensuring data accuracy in SAP, and creating analysis reports to improve communication with