Junior Customer Operations Specialist

Corning Incorporated; Stryków; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Bonuses and incentives

Pension plan

Health insurance & wellness

Paid time off

Employee recognition program

Job summary

Corning Incorporated is seeking a customer support specialist in Poland. You will promptly process inquiries about quotes, orders, status, and warranties, and resolve day-to-day problems using phone, email, and CRM tools.

Build expert knowledge of Corning products and processes to address questions, communicate issues to engineering via SAP, and maintain strong relationships with customers while staying current with industry trends.

Qualifications

• Must have strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Self-starter who can work independently in a fast-paced environment.
• Proficient with search engines for task execution.
• Experience with MS Office.
• Tech-savvy with an interest in new technologies.
• Familiarity with Service Cloud, SAP and AI technologies is a plus.
• Fluent English; other European languages beneficial.

Responsibilities

• Process inquiries regarding quotes, orders, status, complaints, returns, and warranties.
• Resolve day-to-day customer problems via phone, email, and CRM tools.
• Build knowledge of products and processes to answer inquiries effectively.
• Communicate product issues to engineering and product teams (via SAP).
• Collaborate with internal teams to ensure timely issue resolution.
• Research using available resources to provide comprehensive responses.
• Manage assigned accounts and maintain relationships with customers.
• Engage customers in a friendly, professional manner to deliver positive experiences.
• Attend product training to stay updated on industry trends.

Skills

Attention to detail

Verbal & written communication

Self-starter

Research skills

MS Office

Tech-savvy

Service Cloud knowledge

SAP familiarity

Tools

SAP

Service Cloud

MS Office

Job description

Requisition Number: 76450

Responsibilities

• Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)
• Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries
• Communicate product failures to engineering and product development teams via SAP
• Liaise with internal teams to ensure timely notification, action, and resolution of client issues
• Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions
• Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary
• Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences
• Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends

Requirements

• You are a born ‘detective’ and love paying attention to details
• Excellent verbal and written communication skills to effectively interact with customers
• You are a self-starter who takes initiative and thrives in a fast-paced environment
• Confident utilizing search engines to get a task done
• Experience with MS Office
• Technology enthusiast
• Familiarity with Service Cloud, SAP and AI technologies are a plus
• Strong ability to learn and work independently or collaboratively with minimal supervision
• Fluent English, other European languages are beneficial

Benefits

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well.
• As part of our commitment to your financial well-being, we provide a pension benefit that grows throughout your career.
• Our health and well-being benefits include medical, multi-sport card, company-paid life insurance, paid time off, and an Employee Assistance Program to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].