Bilingual Customer Support & Order Specialist (EN/ES)

MSA, The Safety Company; Warszawa; Hybrid; PLN 100,000 - 140,000; Full time

Job summary

MSA Safety, a global leader in safety solutions, seeks a proactive Customer Service professional in Warsaw to manage end-to-end order processing and after-sales support. You will handle inbound/outbound communications, quotations, and order tracking while coordinating with Sales and logistics teams to meet customer expectations.

You will leverage SAP/ERP systems, maintain accurate customer data, and contribute to process improvements in a hybrid work setting in Poland.

Qualifications

• 3 years in a similar job responsible for handling customer requirements post/pre order.
• SAP or other ERP experience nice to have.
• Purchasing and order placement along with general supplier handling experience.
• Experience in handling customers/suppliers and solving problems.
• Excellent communication skills – both verbal and written.
• Detailed orientated with analytical skills.
• Excel and Microsoft tools experience.
• Fluent in English.
• Fluent in Spanish.
• French nice to have.

Responsibilities

• Handling Presales Process / Process all types of customer orders: incoming calls, inquiries, requests; develop integrated product solutions; create quotations; advise customers on order delivery status.
• Handle order management: delivery times, order acknowledgment, pricing support, master data accuracy, order status, invoicing preparation, issue resolution.
• Handling After-Sales Activities: returns/credit notes, complaints incl. warranty, accounts receivable follow-ups.
• Support for sales: analyze customer data to predict trends and needs; maintain relations; quotations follow-up; communicate with channel partners.
• Participate in projects and cross-functional communication with Front End Logistics, Finance, and Customer Support.

Skills

English

Spanish

French

Excel

Microsoft tools

Customer handling

Tools

SAP

ERP systems

Job description

MSA Safety, a global leader in safety solutions, seeks a proactive Customer Service professional in Warsaw to manage end-to-end order processing and after-sales support. You will handle inbound/outbound communications, quotations, and order tracking while coordinating with Sales and logistics teams to meet customer expectations.

You will leverage SAP/ERP systems, maintain accurate customer data, and contribute to process improvements in a hybrid work setting in Poland.