EUS Onsite Specialist

Outokumpu; Katowice; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private life insurance

Comprehensive medical care

Pension scheme

Multisport card

Annual performance bonus

Job summary

Outokumpu is seeking an IT infrastructure support professional to join our Katowice team. This role provides onsite end-user device support (PCs, laptops, mobile, printers, meeting room gear) with VDI experience, ensuring incidents and service requests are resolved promptly within SLAs.

The ideal candidate brings 3+ years in IT infrastructure support, strong Windows/AD/SCCM/Intune skills, IT asset management experience, and fluent English and Polish.

Qualifications

• Bachelor's degree in IT or equivalent practical experience.
• 3+ years of experience in IT infrastructure support.
• Experience with Windows, Active Directory, SCCM and Intune.
• Strong problem-solving and customer service skills.
• Fluent English and Polish, both written and spoken.

Responsibilities

• Provide onsite IT support for end-user devices (PCs, laptops, mobile, printers, meeting room equipment, VDI).
• Handle incidents, service requests, IMACD activities, and on-call support per SLAs.
• Support and maintain local network and Wi‑Fi infrastructure.
• Manage IT assets, lifecycle activities, procurement, and documentation in the ITSM tool.
• Identify opportunities to improve IT services, user experience, and efficiency.
• Collaborate with internal IT teams, vendors, and end users to deliver reliable IT services.
• Promote IT standards, cybersecurity best practices, and safe working environment.

Skills

IT infrastructure support

Windows OS

Active Directory

SCCM

Intune

IT asset management

VDI

Networking

Customer service

Problem-solving

Communication

Education

Bachelor's degree in IT or equivalent

Tools

ITSM tool

IT support tools

Job description

Outokumpu is accelerating the green transition as the global leader in sustainable stainless steel. Our business is rooted in the circular economy: our products are made from 95% recycled materials and are fully recyclable. Our stainless steel is used across society—from infrastructure and mobility to household appliances.

We are committed to the 1.5°C climate target and, with up to 75% lower carbon footprint than the industry average, we help our customers reduce their emissions.

Together, we are working towards a world that lasts forever. Outokumpu employs approximately 8,200 professionals in close to 30 countries, with headquarters in Helsinki, Finland, and shares listed on Nasdaq Helsinki. Learn more at www.outokumpu.com.

What you'll do

• Provide onsite IT support for end-user devices, including PCs, laptops, mobile devices, printers, meeting room equipment, and VDI solutions.
• Handle incidents, service requests, IMACD activities, and on-call support in line with agreed service levels.
• Support and maintain local network and Wi-Fi infrastructure.
• Manage IT assets, lifecycle activities, procurement, and documentation in the ITSM tool.
• Identify opportunities to improve IT services, user experience, and operational efficiency.
• Collaborate with internal IT teams, vendors, and end users to deliver reliable IT services.
• Promote IT standards, cybersecurity best practices, and continuous improvement while maintaining a safe working environment.

What you'll bring

• Bachelor's degree in IT or equivalent practical experience.
• 3+ years of experience in IT infrastructure support.
• Experience with Windows operating systems, Active Directory, SCCM, Intune, and IT asset management.
• Good knowledge of desktop, laptop, mobile, VDI, networking, and peripheral technologies.
• Basic knowledge of LAN/WLAN; Linux and Windows Server experience is an advantage.
• Strong problem-solving, communication, and customer service skills.
• Valid driver's license and willingness to travel locally when required.
• Fluent English and Polish, both written and spoken.

What We Offer

• International, diverse, and highly collaborative working environment
• Hybrid work model (2 times per week on-site)
• Private life insurance (Ergo Hestia)
• Comprehensive medical care (Lux Med)
• Pension scheme (PPK with PZU)
• Multisport card supporting an active lifestyle
• Annual performance bonus (STI) rewarding results and contribution
• Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
• Modern office located at Żelazna 2, Katowice

We appreciate your interest in joining our team and thank all applicants for their submissions. Only selected candidates will be contacted. We look forward to receiving your application!