Hybrid MD365 Customer Journeys Support Specialist

Reply; Katowice; Hybrid; PLN 112,000 - 167,000; Full time

Benefits offered by this job

Salary range 10k-15k PLN gross/month

Benefits Platform

Language courses

Training opportunities

Networking events

Job summary

Reply in Poland is seeking a specialist to provide functional support for Microsoft Dynamics 365, focusing on Customer Insights – Journeys. You will analyze and resolve issues related to Journeys, Segments, triggers, forms and emails, Event Management, and configuration, while advising users on best practices.

The role involves collaborating with project consultants and implementation teams, documenting recurring problems and solutions, ensuring timely communication, and contributing to process

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Practical experience with Microsoft Dynamics 365, especially Customer Insights – Journeys.
• Strong understanding of customer journeys, segmentation, automation, and marketing processes.
• Experience providing application or functional support in a Microsoft Dynamics 365 environment.
• A customer-first mindset with empathy and professionalism when interacting with users.
• Fluent communication skills in English and Polish.

Responsibilities

• Provide functional support for Microsoft Dynamics 365 solutions with a focus on Customer Insights – Journeys.
• Analyze and resolve user issues related to: Customer Journeys, Segments and triggers, Marketing forms and emails, Event Management, Customer Insights Journeys configuration.
• Investigate and troubleshoot functional issues, escalating technical problems when necessary.
• Advise users on best practices and recommended solution designs.
• Work closely with project consultants and implementation teams to resolve complex customer requests.
• Document recurring issues, solutions, and knowledge articles to improve support quality.
• Ensure timely and professional communication with internal and external users.
• Contribute to continuous improvement of support processes and customer satisfaction.

Skills

Microsoft Dynamics 365

Customer Insights – Journeys

English & Polish fluency

Analytical thinking

Communication skills

Education

Bachelor’s degree in Computer Science / related field

Tools

Microsoft Dynamics 365

Job description

Reply in Poland is seeking a specialist to provide functional support for Microsoft Dynamics 365, focusing on Customer Insights – Journeys. You will analyze and resolve issues related to Journeys, Segments, triggers, forms and emails, Event Management, and configuration, while advising users on best practices.

The role involves collaborating with project consultants and implementation teams, documenting recurring problems and solutions, ensuring timely communication, and contributing to process