SUPPORT CONSULTANT (MD365 CUSTOMER JOURNEYS)

Reply Group; Katowice; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Medical care

Benefits platform

Training opportunities

Language courses platform

Company events

Motivizer benefits platform

Job summary

Reply Group in Poland is seeking a dedicated functional support professional for Microsoft Dynamics 365 focusing on Customer Insights – Journeys. The role involves analyzing and resolving issues related to customer journeys, segments, triggers, marketing forms and emails, and event management, while advising best practices and collaborating with implementation teams.

The ideal candidate holds a Bachelor’s degree in CS or related field, fluent English and Polish, and is comfortable with hybrid

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience).
• Practical experience with Microsoft Dynamics 365, especially Customer Insights – Journeys.
• Strong understanding of customer journeys, segmentation, automation, and marketing processes.
• Experience providing application or functional support in a Microsoft Dynamics 365 environment.
• Customer-first mindset with empathy and professionalism when interacting with users.

Responsibilities

• Provide functional support for Microsoft Dynamics 365 solutions with a focus on Customer Insights – Journeys.
• Analyze and resolve user issues related to Customer Journeys, Segments and triggers, marketing forms and emails, Event Management, and configuration.
• Investigate and troubleshoot functional issues, escalating technical problems when necessary.
• Advise users on best practices and recommended solution designs.
• Work closely with project consultants and implementation teams to resolve complex customer requests.
• Document recurring issues, solutions, and knowledge articles to improve support quality.

Skills

Customer-focused

Analytical thinking

Communication skills

Fluent English

Polish language

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Dynamics 365

Customer Insights – Journeys

Job description

• Provide functional support for Microsoft Dynamics 365 solutions with a focus on Customer Insights – Journeys.
• Analyze and resolve user issues related to:
  • Customer Journeys
  • Segments and triggers
  • Marketing forms and emails
  • Event Management
  • Customer Insights Journeys configuration
• Investigate and troubleshoot functional issues, escalating technical problems when necessary.
• Advise users on best practices and recommended solution designs.
• Work closely with project consultants and implementation teams to resolve complex customer requests.
• Document recurring issues, solutions, and knowledge articles to improve support quality.
• Ensure timely and professional communication with internal and external users.
• Contribute to continuous improvement of support processes and customer satisfaction.
• MEDICAL CARE
• BENEFITS PLATFORM
• TRAINING OPPORTUNITIES
• LANGUAGE COURSES PLATFORM
• COMPANY EVENTS
• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choosemedical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms),cinema tickets, shop vouchers, discounts and many more.
• Language Courses –you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!
• Regular and systematic furthertraining opportunities - both internallyand from external providers. We support your ongoing learning and development.
• Cooperation within an internal community is our everyday reality. We havenetworking events, coding challenges, and company parties for different occasions.

Qualification

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Practical experience with Microsoft Dynamics 365, especially Customer Insights – Journeys.
• Strong understanding of customer journeys, segmentation, automation, and marketing processes.
• Experience providing application or functional support in a Microsoft Dynamics 365 environment.
• A customer-first mindset with empathy and professionalism when interacting with users.
• Strong analytical and problem-solving abilities.
• The ability to explain technical or functional topics clearly and understandably.
• Fluent communication skills in English and Polish.
• Availability to work in a hybrid mode with at least 1 visit to the office per month.

Develop yourself and the digital future – at Reply!

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.