Dynamics 365 Support Consultant: Customer Insights Journeys

Reply Group; Katowice; Hybrid; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Medical care

Benefits platform

Training opportunities

Language courses platform

Company events

Motivizer benefits platform

Job summary

Reply Group in Poland is seeking a dedicated functional support professional for Microsoft Dynamics 365 focusing on Customer Insights – Journeys. The role involves analyzing and resolving issues related to customer journeys, segments, triggers, marketing forms and emails, and event management, while advising best practices and collaborating with implementation teams.

The ideal candidate holds a Bachelor’s degree in CS or related field, fluent English and Polish, and is comfortable with hybrid

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience).
• Practical experience with Microsoft Dynamics 365, especially Customer Insights – Journeys.
• Strong understanding of customer journeys, segmentation, automation, and marketing processes.
• Experience providing application or functional support in a Microsoft Dynamics 365 environment.
• Customer-first mindset with empathy and professionalism when interacting with users.

Responsibilities

• Provide functional support for Microsoft Dynamics 365 solutions with a focus on Customer Insights – Journeys.
• Analyze and resolve user issues related to Customer Journeys, Segments and triggers, marketing forms and emails, Event Management, and configuration.
• Investigate and troubleshoot functional issues, escalating technical problems when necessary.
• Advise users on best practices and recommended solution designs.
• Work closely with project consultants and implementation teams to resolve complex customer requests.
• Document recurring issues, solutions, and knowledge articles to improve support quality.

Skills

Customer-focused

Analytical thinking

Communication skills

Fluent English

Polish language

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Dynamics 365

Customer Insights – Journeys

Job description

Reply Group in Poland is seeking a dedicated functional support professional for Microsoft Dynamics 365 focusing on Customer Insights – Journeys. The role involves analyzing and resolving issues related to customer journeys, segments, triggers, marketing forms and emails, and event management, while advising best practices and collaborating with implementation teams.

The ideal candidate holds a Bachelor’s degree in CS or related field, fluent English and Polish, and is comfortable with hybrid