Dynamics 365 Customer Service Consultant – Hybrid Role

Reply; Katowice; Hybrid; PLN 100,000 - 212,000; Full time

Benefits offered by this job

Benefits platform budget

Language courses

Training opportunities

Networking events

Job summary

Reply in Katowice, Poland, is seeking an experienced Customer Support professional to handle Dynamics 365 Customer Service and support processes. You will troubleshoot issues, collaborate with consultants and developers, and contribute to process improvements.

The role requires 2–5 years in a related field, strong English and Polish, and a hybrid work arrangement with monthly office visits. Familiarity with CRM and service desks is a plus.

Qualifications

• Bachelor’s or master’s degree in Computer Science, Engineering, IT, or a related field.
• 2-5 years of professional experience in Customer Service, CRM, Contact Center, IT Support, or a related field.
• Strong communication and problem-solving skills.
• Customer-focused mindset with a passion for helping users.
• Ability to work independently and as part of a team.
• Structured and solution-oriented way of working.
• Very good English and Polish skills. German language skills would be a plus.
• Availability to work in a hybrid mode with at least 1 visit to the office per month.

Responsibilities

• Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.
• Analyze, troubleshoot, and resolve functional issues.
• Work closely with consultants, developers, and customer stakeholders.
• Configure and maintain customer service processes within Dynamics 365.
• Assist with incident management, service requests, and user support.
• Support testing activities and solution rollouts.
• Create and maintain documentation and knowledge articles.
• Contribute to the continuous improvement of our support services.
• Help build and shape a growing Customer Support Team.

Skills

Customer service

CRM

Communication

Problem-solving

Teamwork

German skills

Education

Bachelor’s or Master’s in CS/Engineering/IT

Tools

Dynamics 365

Job description

Reply in Katowice, Poland, is seeking an experienced Customer Support professional to handle Dynamics 365 Customer Service and support processes. You will troubleshoot issues, collaborate with consultants and developers, and contribute to process improvements.

The role requires 2–5 years in a related field, strong English and Polish, and a hybrid work arrangement with monthly office visits. Familiarity with CRM and service desks is a plus.