Hybrid Dynamics 365 CS Specialist - Growth & Training

Reply Group; Katowice; Hybrid; PLN 90,000 - 140,000; Full time

Benefits offered by this job

Medical care

Benefits platform

Training opportunities

Language courses platform

Company events

Gym discounts

Job summary

Reply in Poland is seeking a Customer Service Specialist to support Microsoft Dynamics 365 Customer Service and Contact Center. You will analyze, troubleshoot, and resolve functional issues while working closely with consultants, developers, and customer stakeholders to ensure smooth service delivery.

This role requires a Bachelor’s or Master’s degree in CS/IT, 2–5 years in CRM or IT support, and excellent English and Polish; German is a plus.

Qualifications

• Bachelor’s or master’s degree in Computer Science, Engineering, IT, or a related field.
• 2–5 years of professional experience in Customer Service, CRM, Contact Center, IT Support, or related field.
• Excellent English and Polish skills; German is a plus.
• Hybrid work with at least 1 monthly office visit.

Responsibilities

• Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.
• Analyze, troubleshoot, and resolve functional issues.
• Work closely with consultants, developers, and customer stakeholders.
• Configure and maintain customer service processes within Dynamics 365.
• Assist with incident management, service requests, and user support.
• Create and maintain documentation and knowledge articles.
• Contribute to the continuous improvement of our support services.
• Help build and shape a growing Customer Support Team.

Skills

Communication

Problem solving

Teamwork

Education

Bachelor's or Master's in CS/IT

Tools

Microsoft Dynamics 365

CRM platforms

Ticketing systems

Job description

Reply in Poland is seeking a Customer Service Specialist to support Microsoft Dynamics 365 Customer Service and Contact Center. You will analyze, troubleshoot, and resolve functional issues while working closely with consultants, developers, and customer stakeholders to ensure smooth service delivery.

This role requires a Bachelor’s or Master’s degree in CS/IT, 2–5 years in CRM or IT support, and excellent English and Polish; German is a plus.