Hybrid Junior Client Service Rep – Custody Onboarding

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 35,000 - 52,000; Full time

Benefits offered by this job

Culture Celebration Day

Community Service Day

Private medical care

Life Insurance

Employee Assistance Program

Professional trainings

Job summary

Brown Brothers Harriman (BBH) is seeking a Junior Client Service Representative in Kraków to support custody account openings and client access to the Infuse platform. You will work with internal teams and clients to ensure high client satisfaction while adhering to BBH policies.

The role emphasizes strong English skills, the ability to prioritize tasks, and collaboration with cross-functional teams in a hybrid model requiring 3 days in the office and 2 days for parental flexibility.

Qualifications

• Strong English skills (C1).
• Ability to prioritize work and resolve issues.
• Good communication and interpersonal skills.
• Ability to build and maintain internal and external relationships.
• Proficiency with MS Office tools.

Responsibilities

• Process custody account opening requests in collaboration with team members.
• Validate and upload client due diligence documents for account openings.
• Provision client user access to the BBH Infuse portal.
• Maintain high service quality according to BBH policies and procedures.
• Keep desktop procedures and trackers up to date; share knowledge within the team.
• Participate in process improvement initiatives and projects.

Skills

Strong English skills

Prioritization

Good communication

Relationship building

Education

BA/BS degree or equivalent

Tools

MS Office

Job description

Brown Brothers Harriman (BBH) is seeking a Junior Client Service Representative in Kraków to support custody account openings and client access to the Infuse platform. You will work with internal teams and clients to ensure high client satisfaction while adhering to BBH policies.

The role emphasizes strong English skills, the ability to prioritize tasks, and collaboration with cross-functional teams in a hybrid model requiring 3 days in the office and 2 days for parental flexibility.