Senior Custody Client Services Lead

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life Insurance

Employee Assistance Program

Wellbeing Program

Onboarding Program

Professional trainings and support

Job summary

Brown Brothers Harriman in Kraków is seeking a Senior Client Service Representative in Custody. You will deliver high-quality client service, own end-to-end client inquiries, and act as the main contact for assigned clients in a fast-paced environment.

The role emphasizes ownership, attention to detail, and independent work within a hybrid setup. Responsibilities include client servicing, relationship management, problem solving, and collaboration with internal teams.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of custody or financial services experience.
• Experience in a client-facing environment.

Responsibilities

• Respond to client inquiries in a timely and accurate manner.
• Act as a key point of contact for assigned clients.
• Build and maintain long-term client relationships.
• Participate in client meetings and discussions.

Skills

Strong communication

Fluent English

Client inquiries management

Organizational skills

Prioritization

Adaptability to ambiguity

Attention to detail

Cross-team collaboration

Systems & tools proficiency

Custody products knowledge

Education

Bachelor's degree or equivalent

2+ years custody/financial services experience

Client-facing experience

Job description

Brown Brothers Harriman in Kraków is seeking a Senior Client Service Representative in Custody. You will deliver high-quality client service, own end-to-end client inquiries, and act as the main contact for assigned clients in a fast-paced environment.

The role emphasizes ownership, attention to detail, and independent work within a hybrid setup. Responsibilities include client servicing, relationship management, problem solving, and collaboration with internal teams.