Client Service Supervisor

Brown Brothers Harriman; Kraków; Hybrid; PLN 60,000 - 75,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Professional training support

Community Service Day

Culture Celebration Day

Wellbeing program

Social events

Job summary

Brown Brothers Harriman is seeking a Client Service Supervisor in Kraków. The successful candidate will ensure clients receive accurate data and resolve complex issues while multitasking in a fast-paced environment. Ideal candidates have 3-4 years experience in custody or client servicing. The role offers a hybrid working model and various benefits including medical care and professional training support.

Qualifications

• Minimum of 3 to 4 years of custody or other industry experience.
• Prior experience in a client servicing focused work environment.

Responsibilities

• Field and respond to client inquiries and escalated issues.
• Coordinate and follow up on client meetings and deliverables.
• Exhibit a sound understanding of BBH products and services.
• Ensure timely resolution of client inquiries and improve service levels.
• Serve as a key point of contact for external clients.

Skills

Communication skills

Multitasking

Detail-oriented

Problem-solving

Knowledge of corporate actions

Technical proficiency

Education

BS/BA degree or equivalent work experience

Job description

Location: Kraków

Type of work: Full time

Hybrid model: 3 days per week in the office / 2 days for a parent of a child up to 4 years old

Client Service Supervisor

Brown Brothers Harriman is recruiting a Client Service Supervisor. The successful candidate will ensure clients receive accurate and timely data and serve as the point of escalation for complex client issues. You'll utilize custody knowledge and analytical skills to multitask in a fast‑paced environment, being highly communicative, detail‑oriented, and able to troubleshoot with decorum.

On This Position You Will Be Responsible For

• Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts.
• Coordinate and follow up on client meetings and deliverables.
• Exhibit a sound understanding of BBH products and services.
• Work closely with internal clients in Operations and Treasury and Markets to ensure timely resolution of client inquiries and improve service levels.
• Serve as a key point of contact for external clients regarding daily servicing inquiries.
• Develop key internal relationships to proactively aid in the resolution of client issues.

What We’re Looking For

• BS/BA degree and/or equivalent work experience.
• Minimum of 3 to 4 years of custody or other industry experience.
• Prior experience working in a client servicing focused work environment.

Knowledge And Skills

• Working knowledge of corporate actions, equity, fixed income, and derivative investments preferred.
• Ability to prioritize and quickly resolve client needs.
• Ability to multitask, prioritize assignments, and work quickly and accurately in a deadline‑oriented environment.
• Ability to communicate effectively with both verbal and written skills.
• Technical proficiency in internal and/or web‑based systems a plus.

What We Offer

• 1 Culture Celebration Day, 1 Community Service Day, and paid standard vacation allowance.
• Private medical care.
• Life insurance.
• Employee Assistance Program offering independent and confidential counselling services.
• Professional training and qualification support.
• Wellbeing program.
• Online Social Fund benefit platform.
• Social, sport and integration events.
• Onboarding program for new hires.

We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed, we encourage you to apply.