Hybrid IT Support Specialist (Wrocław) – Cross-Platform & Growth

Callstack; Wrocław; Hybrid; PLN 89,000 - 134,000; Full time

Benefits offered by this job

Life insurance

Private healthcare

Mental health platform

Multisport Card

Lunch allowance

Team events

Workations

Job summary

Callstack is seeking an IT Support Specialist to join the IT team in Wrocław, Poland. The role focuses on day-to-day technical support, asset management, user administration, and process improvements, working 60% from the Wrocław office.

You will troubleshoot across macOS, Windows and Linux, manage tickets in Freshservice, and collaborate with internal teams and external vendors on infrastructure topics. A proactive mindset and strong communication are essential.

Qualifications

• 2+ years in IT Support, Helpdesk or Service Desk.
• Strong knowledge of macOS, Windows and Linux.
• Experience with Freshservice or similar ticketing systems.
• Familiarity with MFA, SSO and IAM concepts.
• Basic networking knowledge including Wi‑Fi, LAN, VPN, DNS.

Responsibilities

• Provide day-to-day IT support across macOS, Windows, and Linux.
• Manage IT tickets in Freshservice, keeping users informed and documenting solutions.
• Prepare, configure, track, and maintain laptops, mobile devices, peripherals, and conference room equipment.
• Support user accounts, access, MFA, and permissions across tools.
• Install and maintain software and manage software licenses.
• Troubleshoot basic Wi-Fi, LAN, and VPN issues and escalate complex cases.
• Coordinate hardware repairs, warranties, replacements, and vendor management.
• Maintain IT documentation and knowledge base, identify process improvements.

Skills

IT Support

Helpdesk

Service Desk

macOS

Windows

Linux

Tools

Freshservice

Google Workspace

Job description

Callstack is seeking an IT Support Specialist to join the IT team in Wrocław, Poland. The role focuses on day-to-day technical support, asset management, user administration, and process improvements, working 60% from the Wrocław office.

You will troubleshoot across macOS, Windows and Linux, manage tickets in Freshservice, and collaborate with internal teams and external vendors on infrastructure topics. A proactive mindset and strong communication are essential.