IT Support Specialist

Callstack; Wrocław; Hybrid; PLN 89,000 - 134,000; Full time

Benefits offered by this job

Life insurance

Private healthcare

Mental health platform

Multisport Card

Lunch allowance

Team events

Workations

Job summary

Callstack is seeking an IT Support Specialist to join the IT team in Wrocław, Poland. The role focuses on day-to-day technical support, asset management, user administration, and process improvements, working 60% from the Wrocław office.

You will troubleshoot across macOS, Windows and Linux, manage tickets in Freshservice, and collaborate with internal teams and external vendors on infrastructure topics. A proactive mindset and strong communication are essential.

Qualifications

• 2+ years in IT Support, Helpdesk or Service Desk.
• Strong knowledge of macOS, Windows and Linux.
• Experience with Freshservice or similar ticketing systems.
• Familiarity with MFA, SSO and IAM concepts.
• Basic networking knowledge including Wi‑Fi, LAN, VPN, DNS.

Responsibilities

• Provide day-to-day IT support across macOS, Windows, and Linux.
• Manage IT tickets in Freshservice, keeping users informed and documenting solutions.
• Prepare, configure, track, and maintain laptops, mobile devices, peripherals, and conference room equipment.
• Support user accounts, access, MFA, and permissions across tools.
• Install and maintain software and manage software licenses.
• Troubleshoot basic Wi-Fi, LAN, and VPN issues and escalate complex cases.
• Coordinate hardware repairs, warranties, replacements, and vendor management.
• Maintain IT documentation and knowledge base, identify process improvements.

Skills

IT Support

Helpdesk

Service Desk

macOS

Windows

Linux

Tools

Freshservice

Google Workspace

Job description

--------- Hybrid (only Wrocław, Poland) -------------

Callstack supports and inspires top industry leaders in shipping better digital products and services to their users. We are a team of high-level experts in cross-platform development and consultancy. We co-create the technology, collaborate with the Meta team on setting the direction for the future growth of the React Native framework, and much more!

We are recognized in the React Native Community as contributors to Open Source projects, organizers of React Universe Conf, as well as speakers at international conferences. We also organize regular community meetups in our HQ in Wrocław, Poland.

We truly believe that you can get the best out of people when you give them a chance to participate and develop. At Callstack you are the one to decide in which area you want to grow, you'll have an individual self-development budget to empower your competencies and gain new skills.

Our goal is to give every employee the opportunity to speak up and introduce their ideas to build the future together.

Join us and work with the TOP Silicon Valley and Fortune 500 companies in the USA!

We are looking for an IT Support Specialist who will join our IT team and take care of day-to-day technical support for our employees. You'll be the first point of contact for IT-related issues, helping users with hardware, software, accounts, access, connectivity, and workplace technology.

This role combines hands-on technical support, IT asset management, user administration, and process improvement. You'll work closely with employees across the company as well as external IT vendors and internal teams responsible for more advanced infrastructure and security topics.

This position requires working from our Wrocław office 60% of the time.

As an IT Support Specialist you will:

• Provide day-to-day IT support and troubleshoot issues across macOS, Windows, and Linux.
• Manage IT tickets in Freshservice, keeping users informed and documenting solutions.
• Prepare, configure, track, and maintain laptops, mobile devices, peripherals, and conference room equipment.
• Support user accounts, access, MFA, and permissions across company tools.
• Install and maintain software and manage software licenses.
• Troubleshoot basic Wi-Fi, LAN, and VPN issues and escalating more complex cases.
• Coordinate hardware repairs, warranties, replacements, and external IT vendors.
• Maintain IT documentation and knowledge base, and identify opportunities for process improvements and automation.

You are the right candidate if you have:

• At least 2 years of previous experience in IT Support, Helpdesk, Service Desk, or a similar role.
• Good knowledge of macOS (must-have), Windows, and Linux.
• Hands-on experience troubleshooting hardware, software, accounts, and connectivity.
• Familiarity with MDM (must-have), MFA, SSO, and basic IAM concepts.
• Experience with ticketing systems; Freshservice is a plus.
• Good understanding of common SaaS tools and Google Workspace.
• Basic networking knowledge, including Wi-Fi, LAN, VPN, and DNS.
• Strong communication and organizational skills, with a user-focused approach.
• Proactive mindset and willingness to take ownership and improve IT processes.

What we offer:

• Fully covered life insurance
• Private healthcare for you and your family
• Free access to the Helping Hand mental health platform
• Multisport Card or monthly allowance for other sports activities
• Monthly lunch allowance
• Magnificent team events and activities
• Company-wide workations and team-building workshops