Hybrid IT Support Specialist — Tier 2

Relativity; Kraków; Hybrid; PLN 72,000 - 108,000; Full time

Benefits offered by this job

Comprehensive health, dental, and视觉—?

Parental leave for primary and second…

Flexible work arrangements

Two, week-long company breaks per year

Long-term incentive program

Training investment program

Job summary

Relativity is seeking an IT Support Administrator (Intermediate) in Kraków to join our hybrid team. You will provide Tier 2 support, troubleshoot desktop, network, and application issues, and escalate when needed while guiding junior analysts.

You’ll work with Azure AD/Microsoft 365, Intune, and IAM workflows, supporting remote and global teams. The role offers competitive compensation and comprehensive benefits, with opportunities for growth within a global leader in legal data intelligence.

Qualifications

• Associate degree or equivalent technical foundation.
• 2+ years in technical support.
• Strong proficiency with operating systems, hardware, and enterprise applications.
• Experience supporting remote, hybrid, and global teams.

Responsibilities

• Provide Tier 2 support for escalated incidents requiring deeper technical analysis.
• Troubleshoot advanced desktop, network, and application issues across multiple platforms.
• Independently resolve most assigned tickets without guidance.
• Act as an escalation point for Tier 1 analysts.
• Train and coach junior team members.
• Support identity management tasks (Azure AD/Microsoft 365, IAM workflows, MFA troubleshooting).
• Assist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot).
• Own major incident communication for incidents within scope.
• Contribute to knowledge base improvements and documentation quality.
• Participate in root-cause analysis for recurring issues.
• Support deployment of enterprise hardware, software, and configuration baselines.
• Collaborate with global IT teams to maintain consistent support standards.

Skills

Customer Service

Incident Management

IT Service Desk

Microsoft Windows

Remote Desktops

Troubleshooting

Education

Associate degree

Tools

Intune

JAMF

Autopilot

Job description

Relativity is seeking an IT Support Administrator (Intermediate) in Kraków to join our hybrid team. You will provide Tier 2 support, troubleshoot desktop, network, and application issues, and escalate when needed while guiding junior analysts.

You’ll work with Azure AD/Microsoft 365, Intune, and IAM workflows, supporting remote and global teams. The role offers competitive compensation and comprehensive benefits, with opportunities for growth within a global leader in legal data intelligence.