Hybrid Global Technical Support Specialist

Aon; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Aon in Kraków is seeking a Technical Support Specialist to join a hybrid role within a global support environment. You will help deliver exceptional support across a worldwide network, working with customers, clients and internal teams to resolve issues and maintain service quality.

This role requires adaptability to a shift-based schedule that may include weekend coverage, collaboration across operations, technology and other functions, and a focus on accurate record-keeping and secure

Qualifications

• Experience in technical support, application support, service desk or a similar environment.
• Strong problem-solving skills and the ability to investigate issues before a customer concern arises.
• Excellent written and verbal communication with a customer-focused approach.
• Willingness to work a shift-based schedule, including potential weekend coverage.

Responsibilities

• Providing timely and professional support to users and clients.
• Handling and resolving support requests in accordance with established service standards.
• Investigating issues, identifying solutions and coordinating resolutions with relevant teams.
• Supporting account administration and day-to-day operational activities.
• Maintaining accurate records and ensuring information is handled appropriately and securely.
• Communicating clearly with partners and providing updates throughout the resolution process.
• Supporting continuous improvement initiatives that improve service standards and user experience.
• Collaborating alongside colleagues in operations, technology and other business functions.
• Taking ownership of requests from initial enquiry through to successful resolution.

Skills

Technical support

Customer operations

Service desk

Problem solving

Communication

Job description

Aon in Kraków is seeking a Technical Support Specialist to join a hybrid role within a global support environment. You will help deliver exceptional support across a worldwide network, working with customers, clients and internal teams to resolve issues and maintain service quality.

This role requires adaptability to a shift-based schedule that may include weekend coverage, collaboration across operations, technology and other functions, and a focus on accurate record-keeping and secure