IT Support Administrator

LE0002 Relativity Poland sp. z o.o.; Województwo małopolskie; On-site; PLN 72,000 - 108,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Parental leave

Flexible work arrangements

Two week-long company breaks

Job summary

Relativity Poland sp. z o.o. is hiring an IT Support Specialist (Intermediate) to provide Tier2 support and independently resolve a broad range of tickets.

You will troubleshoot advanced desktop, network, and application issues across multiple platforms and serve as an escalation point for Tier1 analysts. You will work with AzureAD/Microsoft365, IAM workflows, MFA troubleshooting, and endpoint management tools (Intune, JAMF, Autopilot).

Qualifications

• 2+ years in technical support.
• Strong proficiency with operating systems, hardware, and enterprise applications.
• Experience supporting remote, hybrid, and global teams.
• Certifications such as Microsoft365 Fundamentals, Azure Fundamentals, JAMF, or ITILv4 preferred.
• Experience with automation or scripting tools preferred.

Responsibilities

• Provide Tier2 support for escalated incidents requiring deeper technical analysis.
• Troubleshoot advanced desktop, network, and application issues across multiple platforms.
• Independently resolve most assigned tickets without guidance.
• Act as an escalation point for Tier1 analysts.
• Train and coach junior team members.
• Support identity management tasks (AzureAD/Microsoft365, IAM workflows, MFA troubleshooting).
• Assist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot).
• Own major incident communication for incidents within scope.
• Contribute to knowledge base improvements and documentation quality.
• Participate in root‑cause analysis for recurring issues.
• Support deployment of enterprise hardware, software, and configuration baselines.
• Collaborate with global IT teams to maintain consistent support standards.

Skills

Technical support

OS proficiency

Remote/Hybrid/Global teams

Automation scripting

Education

Associate degree

Tools

AzureAD/Microsoft365

Intune

JAMF

Autopilot

Job description

Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with confidence. Our AI‑powered, cloud platform, RelativityOne, transforms massive volumes of complex information into actionable insights for litigation, investigations, regulatory inquiries, data breach responses, and other high‑stakes legal work where accuracy and trust are crucial. The world’s largest law firms, corporations, and government agencies rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. Beyond our commercial impact, we are committed to expanding access to technology and supporting pro bono legal work.

About the Role

The IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives.

What You’ll Do

• Provide Tier2 support for escalated incidents requiring deeper technical analysis.
• Troubleshoot advanced desktop, network, and application issues across multiple platforms.
• Independently resolve most assigned tickets without guidance.
• Act as an escalation point for Tier1 analysts.
• Train and coach junior team members.
• Support identity management tasks (AzureAD/Microsoft365, IAM workflows, MFA troubleshooting).
• Assist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot).
• Own major incident communication for incidents within scope.
• Contribute to knowledge base improvements and documentation quality.
• Participate in root‑cause analysis for recurring issues.
• Support deployment of enterprise hardware, software, and configuration baselines.
• Collaborate with global IT teams to maintain consistent support standards.

What We’re Looking For

• Associate degree or equivalent technical foundation.
• 2+ years in technical support.
• Strong proficiency with operating systems, hardware, and enterprise applications.
• Experience supporting remote, hybrid, and global teams.
• Preferred: Experience leading small projects or process improvement initiatives.
• Preferred: Certifications such as Microsoft365 Fundamentals, Azure Fundamentals, JAMF, or ITILv4.
• Preferred: Experience with automation or scripting tools.

Benefits

• Comprehensive health, dental, and vision plans.
• Parental leave for primary and secondary caregivers.
• Flexible work arrangements.
• Two week‑long company breaks per year.
• Additional time off.
• Long‑term incentive program.
• Training investment program.

Compensation

The expected salary range for this role is between 72000 and 108000PLN. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Relativity is committed to competitive, fair, and equitable compensation practices.