Hybrid Help Desk Engineer — IT & End-User Support (Kraków)

Tanium; Kraków; Hybrid; PLN 60,000 - 100,000; Full time

Job summary

Tanium is expanding rapidly and seeks a smart Help Desk Engineer to support end users in a hybrid Kraków environment. You will work with IT and security professionals to ensure access and resources for developers, engineers, sales, and support staff.

The role offers opportunities to learn Tanium’s product and grow with a quality-focused team that values collaboration and long-term success. Expect on-site and remote support, plus IT Wiki development and event coverage.

Qualifications

• 2 years of relevant technical support experience.
• Solid understanding of Mac OS X and Windows.
• Understanding of Active Directory and basic networking.
• Experience with ServiceNow or similar IT ticketing systems.
• Ability to support both non-technical and highly technical end users.
• Experience with video conferencing tools (Zoom, Teams).

Responsibilities

• Assist with user onboarding/offboarding.
• Act as L1 and L2 support for all Tanium employees.
• Configure and support issues with iOS and Android devices.
• Provide on-site and remote support to end users.
• Help create content and develop our internal IT Wiki.
• Assist in the device imaging process.
• A/V and event support.

Skills

L1/L2 support

End-user support

Remote support

On-site support

IT ticketing

Video conferencing

Education

Bachelor's Degree in Computer Science, IT or equivalent

Tools

ServiceNow

Active Directory

Zoom

Teams

Job description

Tanium is expanding rapidly and seeks a smart Help Desk Engineer to support end users in a hybrid Kraków environment. You will work with IT and security professionals to ensure access and resources for developers, engineers, sales, and support staff.

The role offers opportunities to learn Tanium’s product and grow with a quality-focused team that values collaboration and long-term success. Expect on-site and remote support, plus IT Wiki development and event coverage.