Helpdesk Engineer

Tanium; Kraków; Hybrid; PLN 60,000 - 100,000; Full time

Job summary

Tanium is expanding rapidly and seeks a smart Help Desk Engineer to support end users in a hybrid Kraków environment. You will work with IT and security professionals to ensure access and resources for developers, engineers, sales, and support staff.

The role offers opportunities to learn Tanium’s product and grow with a quality-focused team that values collaboration and long-term success. Expect on-site and remote support, plus IT Wiki development and event coverage.

Qualifications

• 2 years of relevant technical support experience.
• Solid understanding of Mac OS X and Windows.
• Understanding of Active Directory and basic networking.
• Experience with ServiceNow or similar IT ticketing systems.
• Ability to support both non-technical and highly technical end users.
• Experience with video conferencing tools (Zoom, Teams).

Responsibilities

• Assist with user onboarding/offboarding.
• Act as L1 and L2 support for all Tanium employees.
• Configure and support issues with iOS and Android devices.
• Provide on-site and remote support to end users.
• Help create content and develop our internal IT Wiki.
• Assist in the device imaging process.
• A/V and event support.

Skills

L1/L2 support

End-user support

Remote support

On-site support

IT ticketing

Video conferencing

Education

Bachelor's Degree in Computer Science, IT or equivalent

Tools

ServiceNow

Active Directory

Zoom

Teams

Job description

Please note that this position is hybrid, with three days per week in the office (Kraków, Fabryczna).

The Basics

Tanium is expanding rapidly and is searching for a smart and motivated Help Desk Engineer, who can facilitate continued growth. This individual will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s product.

The Help Desk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, which includes developers, engineers, sales, and support staff. A successful candidate will also enjoy working for a company that is focused on quality and ensuring the long-term success of Tanium.

What you'll do

• Assist with user onboarding/offboarding
• Act as L1 and L2 support for all Tanium employees
• Configure and support issues with iOS and Android devices
• Provide on-site and remote support to our end users
• Help create content and develop our internal IT Wiki
• Assist in the device imaging process
• A/V and event support

We’re looking for someone with

• Education
• Bachelor's Degree in Computer Science, IT or equivalent work experience
• Experience
  • 2 years of relevant technical support experience
  • Solid understanding of operating systems (Mac OS X, Windows)
  • Understanding of Active Directory
  • Basic understanding of networking
  • Experience with ServiceNow or other IT ticketing systems
  • Ability to support both non-technical and highly technical end users
  • Video conferencing with tools like: Zoom, Teams, etc.
• Nice to have
  • Experience with user management in Google
  • Executive/VIP support experience
• Other requirements
  • Ability to support both non-technical and highly technical end users
  • Strong problem-solving skills
  • Positive attitude and excellent interpersonal communication skills
  • Passion for technology

About Tanium

Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company's autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.

To learn how Tanium delivers Autonomous IT for unstoppable business, visit www.tanium.com andfollow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

Tanium is an Equal Opportunity and Aff

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact [e-mail] . For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster .

For more information on how Tanium processes your personal data, please see our Privacy Policy .