Hybrid Senior People Matters Specialist

Aon Corporation; Kraków; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

Aon is seeking a People Matters Senior Specialist in Kraków, Poland. This hybrid role blends virtual work with time in the Kraków office under our smart working policy.

You will join a centralized employee support model, delivering timely, accurate guidance on employee relations and workplace topics to colleagues and managers. You will collaborate with People teams, Legal, Compliance, and Wellbeing to resolve issues, guide policies, and improve processes with data-driven insights, contributing

Qualifications

• Experience in HR, employee relations, case management, or a similar people-focused role, ideally in a complex or matrixed organization.
• Solid understanding of HR policies and practices, with the ability to interpret and apply them consistently while considering local employment regulations
• Proven ability to handle multiple cases and priorities simultaneously, with strong attention to detail and governance
• Excellent communication and social skills, with a focus on building trust, coaching managers, and providing empathetic support to colleagues
• Comfort working with case management tools and data, using insights to identify patterns, risks, and opportunities for continuous improvement

Responsibilities

• Serving as a primary point of contact for colleagues, managers, and People partners on employee relations, policy, performance, and workplace inquiries
• Providing clear guidance and coaching on People policies, processes, and available resources to drive a positive and consistent colleague experience
• Handling the intake, triage, routing, and resolution of colleague concerns, grievances, and requests, ensuring appropriate escalation where needed
• Maintaining accurate, compliant case documentation and governance standards in our case management systems
• Interpreting and applying People policies in alignment with local employment regulations and global standards
• Partnering with People teams, business leaders, Legal, Compliance, Wellbeing and other support functions to resolve issues and ensure flawless support
• Gathering case data and insights to support reporting, trend analysis, and continuous improvement initiatives

Skills

Employee relations

Case management

Governance

Communication skills

Data analysis

Tools

Case management software

Job description

Aon is seeking a People Matters Senior Specialist in Kraków, Poland. This hybrid role blends virtual work with time in the Kraków office under our smart working policy.

You will join a centralized employee support model, delivering timely, accurate guidance on employee relations and workplace topics to colleagues and managers. You will collaborate with People teams, Legal, Compliance, and Wellbeing to resolve issues, guide policies, and improve processes with data-driven insights, contributing