Global Technical Support Specialist I

Aon Corporation; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Aon Corporation in Kraków is seeking a Technical Support Specialist to join a global support environment. This hybrid role offers virtual and in-office work with a shift schedule that may include weekends, enabling exposure to international teams and clients.

You will handle technical and application support, resolve service requests to agreed standards, and contribute to improving customer experience across regions.

Qualifications

• Experience in technical support or service desk environments.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication with a customer focus.
• Willingness to work in shift-based schedule including weekends.

Responsibilities

• Provide timely and professional support to users and clients.
• Resolve support requests per service standards and coordinate with teams.
• Maintain accurate records and handle information securely.
• Assist with account administration and day-to-day operations.
• Communicate updates to partners throughout resolution.

Skills

Technical support

Customer operations

Problem solving

Communication skills

Attention to detail

Shift work

Tools

Ticketing systems

Service management

CRM

Job description

Aon Corporation in Kraków is seeking a Technical Support Specialist to join a global support environment. This hybrid role offers virtual and in-office work with a shift schedule that may include weekends, enabling exposure to international teams and clients.

You will handle technical and application support, resolve service requests to agreed standards, and contribute to improving customer experience across regions.