Hybrid: Global Order-to-Invoice Specialist

Alcon

Warszawa

Hybrid

PLN 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport/cultural card

Alcon products for you and your family

Job summary

Alcon in Warsaw, Poland, is seeking a Sr. Associate I, Customer Service Support to manage standard and high-value orders, liaise with production and distribution, and ensure timely invoicing and accurate order entry.

The role requires experience in Order to Invoice/Order to Cash, familiarity with SAP or Salesforce and Excel, and a background in a corporate Shared Service or GBS environment. We offer a full-time contract, hybrid work (3/2 or similar), a comprehensive benefits package, and an

Qualifications

Experience in Customer Operations - Order to Invoice/Order to Cash/Order management.

Responsibilities

Handle standard and high-value orders, ensuring compliance with contractual terms and pricing structures.
Act as liaison between customers and internal teams (production, distribution) for order-related matters.
Ensure timely and accurate invoicing for all customers by accurate order entry practices.
Oversee complex return cases, including high-value credits and regulatory compliance.
Analyse and resolve customer issues promptly, ensuring effective communication and resolution.
Act as escalation point for disputes related to billing, delivery, and returns.
Manage customer complaints and dissatisfaction proactively to maintain loyalty.