Hybrid Order-to-Invoice Analyst (Romanian Speaker)

Colgate; Warszawa; Hybride; PLN 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Colgate-Palmolive in Warsaw, Mazovia, Poland, seeks an Order to Invoice Analyst to manage the full order-to-invoice cycle and ensure timely deliveries. You will collaborate with CP teams and customers to optimize processes in a hybrid work environment.

The role requires fluent English and Romanian, strong MS Office skills, and analytical, communicative, and autonomous work style; SAP is a plus. Travel up to 10% may be required.

Qualifications

• University degree required.
• 1-2 years of relevant experience in customer service.
• Fluent in English and Romanian.
• Practical knowledge of MS Office skills.
• Autonomous, results oriented, promoting team-work, problem solving.
• Analytical skills.
• Excellent communication and interpersonal skills.
• SAP experience is an advantage.

Responsabilités

• Manage the Order to Invoice process within CP Best Practice standards ( “Essentials”) and collaborate with local CDTs on effectively supporting order to invoice fulfillment.
• Responsible for total customer service management for assigned customer accounts: manages, and performs when necessary, all aspects of the order to invoice cycle while cultivating effective relationships with both customers and CP colleagues.
• Accountable for successful order management and monitoring all aspects of the customer service process to assure on time deliveries to Customers.
• Create manual orders (non-revenue or revenue) by request and by exception.
• Manage order creation issues and order acknowledgement.
• Order Validation, Order maintenance and Delivery Creation.
• Utilize TMS to consolidate orders / deliveries into optimized shipments (where applicable).
• Cooperate with Logistics (either of CP internal or 3PL) so orders / deliveries can be consolidated into optimized shipments (where applicable).
• Follow up on Delivery exceptions, including refusals avoidance and returns order creation (after approved request).
• Issue invoice follow up.
• Develop effective customer communications and relations to facilitate effective order to invoice fulfillment, including:
• New item launches
• SKU transitions/substitutions
• Prolonged stock issues
• Investigate and resolve order management and delivery issues.

Connaissances

English

Romanian

Analytical skills

Communication skills

Autonomous

Teamwork

MS Office

SAP experience

Formation

University Degree

Outils

SAP

MS Office

Description du poste

Colgate-Palmolive in Warsaw, Mazovia, Poland, seeks an Order to Invoice Analyst to manage the full order-to-invoice cycle and ensure timely deliveries. You will collaborate with CP teams and customers to optimize processes in a hybrid work environment.

The role requires fluent English and Romanian, strong MS Office skills, and analytical, communicative, and autonomous work style; SAP is a plus. Travel up to 10% may be required.