Hybrid Customer Service Team Lead – Elevate Support

Alcon; Województwo pomorskie; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work possibilities

International environment

Bonus scheme

Private medical care

Job summary

Alcon in Warsaw is seeking a Manager I, Customer Service Support to lead a team of customer service representatives, coach, train, and drive service excellence. You will create an efficient operating model, conduct on-the-job training, and push process improvements.

The role requires strong leadership, experience with SAP and Salesforce, and the ability to balance operational excellence with strategic priorities in a fast-paced, international environment. Hybrid work is offered.

Qualifications

• Experience leading operational teams in a customer service setting.
• Proven ability to implement process improvements and coaching.
• Strong knowledge of SAP and Salesforce data mastery.

Responsibilities

• Lead a team of customer service representatives committed to service excellence.
• Provide intensive on-the-job training for new staff and develop existing staff.
• Prepare and conduct performance appraisals of direct reports.
• Create an efficient operating model for the Customer Service team.
• Identify opportunities for service improvement and refine systems.

Skills

Leadership

People management

SAP

Salesforce

Stakeholder engagement

Communication

Job description

Alcon in Warsaw is seeking a Manager I, Customer Service Support to lead a team of customer service representatives, coach, train, and drive service excellence. You will create an efficient operating model, conduct on-the-job training, and push process improvements.

The role requires strong leadership, experience with SAP and Salesforce, and the ability to balance operational excellence with strategic priorities in a fast-paced, international environment. Hybrid work is offered.