Hybrid GDS Account Support Leader

EY; Wrocław; Hybrid; PLN 450,000 - 700,000; Full time

Benefits offered by this job

Continuous learning

Career growth opportunities

Transformative leadership

Diverse and inclusive culture

Job summary

EY GDS Poland is seeking a leader to own end-to-end operational excellence and service delivery across global GDS locations, with a focus on performance, stakeholder experience, and talent development. The role emphasizes transforming processes, technology implementation, and workforce design for EY's growth agenda.

The ideal candidate has extensive leadership in finance/professional services, proven results in multi-location settings, and a strong ability to drive continuous improvement through

Qualifications

• Significant leadership experience within finance or professional services.
• Proven track record delivering operational excellence and service delivery across multi-location centers.
• Strong capability in continuous improvement with data-driven insights and digital transformation.

Responsibilities

• Lead operational performance across all GDS locations.
• Drive service delivery excellence with KPIs and stakeholder satisfaction.
• Partner with transformation teams to pilot AI and automation initiatives.

Skills

Leadership

Operations management

Finance domain

Process improvement

Stakeholder management

AI/GenAI awareness

Change management

Job description

EY GDS Poland is seeking a leader to own end-to-end operational excellence and service delivery across global GDS locations, with a focus on performance, stakeholder experience, and talent development. The role emphasizes transforming processes, technology implementation, and workforce design for EY's growth agenda.

The ideal candidate has extensive leadership in finance/professional services, proven results in multi-location settings, and a strong ability to drive continuous improvement through