Hybrid Customer Quality Engineer — Flexible Hours & Global Impact

Luminator Technology Group; Pruszcz Gdański; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid options

Private medical care

Life insurance

Sports card

Online language school

Multinational environment

LinkedIn Learning access

Team events

Job summary

Luminator Technology Group is seeking an experienced Customer Quality Engineer to enhance customer satisfaction by ensuring clear understanding and fulfillment of customer needs within the EMEA organization and throughout the product lifecycle.

The role involves acting as the primary contact for quality inquiries, driving corrective actions, and coordinating with sales, R&D, marketing, and other QM departments to ensure quality requirements are met across development and production.

Qualifications

• Completed technical studies (electrical engineering, vehicle technology) or comparable training with appropriate experience.
• Experience in a Quality Assurance department is required.
• Experience in Customer Quality with customers and audits is desired.
• Knowledge of PPAP, FMEA, Control Plan, 8D, Ishikawa and related tools.
• Familiarity with automotive standards such as VDA, AIAG, IATF16949.

Responsibilities

• First point of contact for customers for quality-related inquiries.
• Guarantee corrective actions follow-up for customer complaints and drive improvements.
• Support customer communication with sales, R&D, marketing, product management, and QM teams.
• Evaluate quality requirements in inquiries for feasibility and risk.
• Analyze customer feedback and initiate actions from it.
• Coordinate non-conformance management and root-cause analysis.

Job description

Luminator Technology Group is seeking an experienced Customer Quality Engineer to enhance customer satisfaction by ensuring clear understanding and fulfillment of customer needs within the EMEA organization and throughout the product lifecycle.

The role involves acting as the primary contact for quality inquiries, driving corrective actions, and coordinating with sales, R&D, marketing, and other QM departments to ensure quality requirements are met across development and production.