Customer Quality Engineer

Luminator Technology Group; Polska; Hybride; PLN 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Hybrid options

Private medical care

Life insurance

Sports card

Language school access

LinkedIn Learning access

Team events

Résumé du poste

Luminator Technology Group in Poland seeks an experienced Customer Quality Engineer to enhance satisfaction by ensuring customer needs are clearly understood and fulfilled through the Product Lifecycle.

You will be the first contact for quality inquiries, drive corrective actions, coordinate with multiple departments, and manage PPAPs/FAIs to maintain quality standards across programs.

Qualifications

• Completed technical studies in electrical engineering or vehicle technology or comparable training.
• Experience in a Quality Assurance department and in Customer Quality with customers.
• Experience managing customer visits and audits.
• Understanding and implementing customer requirements within the organization.
• Knowledge of quality tools: PPAP, FMEA, Control Plan, 8D, Ishikawa.
• Knowledge of automotive standards and norms (VDA, AIAG, IATF16949).
• Knowledge of product liability law.
• Assertiveness and moderation skills; strong problem solving.
• Fluent in English and Polish; German and other languages are a plus.
• Internal Auditor ISO9001 and VDA standards certification preferred.

Responsabilités

• First point of contact for customers for quality-related inquiries.
• Guarantee corrective actions follow up in case of customer complaints and drive continuous improvement.
• Support customer communication with sales, R&D, marketing, product management and other QM departments.
• Evaluate quality requirements in customer inquiries for feasibility and risks.
• Analyze customer feedback and initiate and track actions.
• Contract review and ensure the quality portion.
• Accompany development projects and implement quality-relevant work packages.
• Be contact for customers in all quality matters including joint tests.
• Manage non-conformance, coordinate and implement root cause analysis.
• Plan and implement product audits.
• Monitor quality indicators.
• Process and manage customer PPAPs and FAIs.

Connaissances

Customer quality management

Quality improvement

Problem solving

Assertiveness

Formation

Electrical engineering / vehicle technology degree

Outils

PPAP

FMEA

Control Plan

8D

Ishikawa diagram

Description du poste

Luminator Technology Group is the preferred global provider of high quality transportation solutions. Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. ( www.luminator.com )

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are seeking an experienced Customer Quality Engineer who will enhance Customer Satisfaction through insurance of customer needs and requirements are clearly understood in the Luminator EMEA Organization as well as fulfilled through the Product Lifecycle.

What you will do:

• First point of contact for customers for quality-related inquiries.
• Guarantee corrective actions follow up in case of customer complaints and drive continuous improvement through the Organization.
• Support of customer communication together with sales, R&D, marketing, product management and other QM departments.
• Evaluation of quality requirements in customer inquiries for feasibility and risks.
• Analysis of customer feedback as well as the initiation and tracking of actions derived from it.
• Contract review and ensuring the quality portion.
• Accompaniment of development projects, implementation of quality-relevant work packages, document and phase reviews.
• Contact for customers in all quality matters including joint tests.
• Non-conformance management, coordination and implementation of error and root cause analysis.
• Planning and implementation of product audits.
• Monitoring of the quality indicators.
• Processing and managing customer PPAPs and FAIs

What we are looking for:

• Completed technical studies (electrical engineering, vehicle technology, etc.) or comparable training with appropriate experience
• Experience in a Quality Assurance department
• Experience in Customer Quality department, working with Customers
• Experience in managing customer visits and audits
• Understanding and implementing customer requirements within the organization
• Quality Tools (PPAP, FMEA, Control Plan, 8D, Ishikawa, ..)
• Knowledge of automotive standards and norms (VDA, AIAG, IATF16949)
• Product liability law
• Assertiveness and moderation skills
• Problem Solving workstyle
• Fluent in English and Polish (written and spoken), German and further languages skills are an advantage
• Certificates: Internal Auditor ISO9001 and VDA standards (preferably volume 2- PPA)

What’s there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Private medical care, life insurance and sports card.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It looks like the next step in your career, doesn’t it?

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

By applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.