Customer Quality Engineer

Luminator Technology Group; Pruszcz Gdański; Híbrido; PLN 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Hybrid options

Private medical care

Life insurance

Sports card

Online language school

Multinational environment

LinkedIn Learning access

Team events

Descripción de la vacante

Luminator Technology Group is seeking an experienced Customer Quality Engineer to enhance customer satisfaction by ensuring clear understanding and fulfillment of customer needs within the EMEA organization and throughout the product lifecycle.

The role involves acting as the primary contact for quality inquiries, driving corrective actions, and coordinating with sales, R&D, marketing, and other QM departments to ensure quality requirements are met across development and production.

Formación

• Completed technical studies (electrical engineering, vehicle technology) or comparable training with appropriate experience.
• Experience in a Quality Assurance department is required.
• Experience in Customer Quality with customers and audits is desired.
• Knowledge of PPAP, FMEA, Control Plan, 8D, Ishikawa and related tools.
• Familiarity with automotive standards such as VDA, AIAG, IATF16949.

Responsabilidades

• First point of contact for customers for quality-related inquiries.
• Guarantee corrective actions follow-up for customer complaints and drive improvements.
• Support customer communication with sales, R&D, marketing, product management, and QM teams.
• Evaluate quality requirements in inquiries for feasibility and risk.
• Analyze customer feedback and initiate actions from it.
• Coordinate non-conformance management and root-cause analysis.

Descripción del empleo

Luminator Technology Group is the preferred global provider of high quality transportation solutions. Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. ( www.luminator.com )

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are seeking an experienced Customer Quality Engineer who will enhance Customer Satisfaction through insurance of customer needs and requirements are clearly understood in the Luminator EMEA Organization as well as fulfilled through the Product Lifecycle.

What you will do:

• First point of contact for customers for quality-related inquiries.
• Guarantee corrective actions follow up in case of customer complaints and drive continuous improvement through the Organization.
• Support of customer communication together with sales, R&D, marketing, product management and other QM departments.
• Evaluation of quality requirements in customer inquiries for feasibility and risks.
• Analysis of customer feedback as well as the initiation and tracking of actions derived from it.
• Contract review and ensuring the quality portion.
• Accompaniment of development projects, implementation of quality-relevant work packages, document and phase reviews.
• Contact for customers in all quality matters including joint tests.
• Non-conformance management, coordination and implementation of error and root cause analysis.
• Planning and implementation of product audits.
• Monitoring of the quality indicators.
• Processing and managing customer PPAPs and FAIs

What we are looking for:

• Completed technical studies (electrical engineering, vehicle technology, etc.) or comparable training with appropriate experience
• Experience in a Quality Assurance department
• Experience in Customer Quality department, working with Customers
• Experience in managing customer visits and audits
• Understanding and implementing customer requirements within the organization
• Quality Tools (PPAP, FMEA, Control Plan, 8D, Ishikawa, ..)
• Knowledge of automotive standards and norms (VDA, AIAG, IATF16949)
• Product liability law
• Assertiveness and moderation skills
• Problem Solving workstyle
• Fluent in English and Polish (written and spoken), German and further languages skills are an advantage
• Certificates: Internal Auditor ISO9001 and VDA standards (preferably volume 2- PPA)

What’s there for you:

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Private medical care, life insurance and sports card.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It looks like the next step in your career, doesn’t it?

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

By applying for this position, you consent to the collection, use, and storage of your personal data for recruitment purposes. This includes evaluating your application, contacting you regarding the role, and conducting any necessary background or reference checks. Your information will be handled confidentially and in accordance with applicable data protection laws. If you are not selected, your data may be retained for a reasonable period for future employment opportunities unless you request its deletion.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.