Customer Quality Engineer - Advocate for Excellence

Lyten; Województwo pomorskie; On-site; PLN 110,000 - 170,000; Full time

Job summary

Lyten is seeking a Customer Quality Engineer to be the voice of the customer on quality, and to drive the Lyten quality function as we scale production in the U.S. and Europe.

You will collaborate with Production, R&D, Manufacturing Engineering, and Supplier Quality to resolve issues and implement preventive actions. The role requires strong problem-solving, root cause analysis, and experience with automotive or high-tech manufacturing environments.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Quality Management, or a related technical field.
• 3+ years of experience in a quality engineering role, preferably in a customer-facing capacity, within a high-growth manufacturing environment.
• Certification in quality management (e.g. Six Sigma, ISO 9001 Lead Auditor) is an advantage.

Responsibilities

• Acting as the primary point of contact for customer-reported quality concerns and issues, owning the relationship through to resolution.
• Building and continuously improving Lyten’s customer quality processes and documentation from the ground up, establishing the foundation for a scalable customer quality function as the organization grows.
• Investigating and resolving customer complaints and quality issues in a timely manner, keeping the customer informed throughout the process.
• Conducting root cause analysis and driving the implementation of corrective and preventive actions, verifying their effectiveness before closing out customer issues.
• Collaborating with cross-functional teams to develop and implement quality control processes that prevent recurrence.
• Monitoring and reporting on customer quality performance metrics to the Quality Management and stakeholders.
• Participating in customer audits and quality reviews, representing Lyten’s quality standards and practices.
• Developing and maintaining quality documentation relevant to customer quality, including inspection plans, test procedures, and quality reports.
• Providing training and support to internal teams on quality standards, customer expectations, and best practices for issue resolution.
• Feeding customer insights and field data back into internal processes, driving continuous improvement initiatives.

Skills

8D problem solving

PFMEA

Control Plans

ISO 9001

Statistical analysis

Minitab/JMP

QMS software

Education

Engineering degree

Quality Management degree

Tools

Minitab

JMP

ETQ

MasterControl

TrackWise

Job description

Lyten is seeking a Customer Quality Engineer to be the voice of the customer on quality, and to drive the Lyten quality function as we scale production in the U.S. and Europe.

You will collaborate with Production, R&D, Manufacturing Engineering, and Supplier Quality to resolve issues and implement preventive actions. The role requires strong problem-solving, root cause analysis, and experience with automotive or high-tech manufacturing environments.