External - Customer Issue Resolution Analyst (m/f/x)*

Solventum; Wrocław; Hybrid; PLN 40,000 - 60,000; Full time

Job summary

Solventum is seeking a Customer Issue Resolution Analyst to strengthen our healthcare customer service team. You will support complaint handling, register and review issues, and prepare written responses, with a focus on data quality and process improvement in a hybrid Poland-based role.

Ideal candidates have a Bachelor's degree, 1–2 years in complaints handling or customer service, fluent English, and a proactive, collaborative mindset.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1–2 years of experience in complaints handling or customer service.
• Fluent in English.
• Proactive attitude and collaborative team player.

Responsibilities

• Customer service support in the complaint process.
• Registration and consideration of customer complaints.
• Preparation of written responses to customer complaints.
• Co-creation of procedures in the complaint section.
• Monitoring work queues for new requests.
• Completing assigned tasks within SLA targets.
• Preparation of reports and statistics on complaints.
• Identifying opportunities to improve data quality & reduce cycle time.

Skills

Fluent in English

Customer service

Proactive attitude

Collaborative team player

Education

Bachelor's degree or higher

Tools

SAP

Salesforce

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/**Job Description:****3M Health Care is now Solventum** **At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.** **We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.** **The Impact You’ll Make in this Role**As a Customer Issue Resolution Analyst (m/f/x)\\*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:* Customer service support in the complaint process* Registration and consideration of customer complaints* Preparation of written responses to customer complaints* Co-creation of procedures in the complaint section* Monitoring work queues for new requests* Completing assigned tasks within SLA targets* Preparation of reports and statistics on complaints* Ensuring efficient customer complaint service* Identifying opportunities to improve data quality & reduce cycle time* Training and deployment support pre and/or post go-live* Continuous improvement of processes and Lean Six Sigma project coordination **Your Skills and Expertise**To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: * Bachelor's degree or higher from an accredited university* 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service Additional qualifications that could help you succeed even further in this role include: * Fluent in English* Additional foreign language skill is a benefit (Norwegin, Danish, Swedish, Finnish)* Previous experience working with SAP / SalesForce* Previous experience working within customer service / customer issue resolution / complaints is a benefit* Detailed oriented and enjoys working with operational processes* Proactive attitude to the duties entrusted* Collaborative Team player **Work location:** Hybrid from Poland **Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).** **Supporting Your Well-being**Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. **Diversity & Inclusion**(\\*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of **@solventum.com**. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.**Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.****Solventum Global Terms of Use and Privacy Statement**Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.