Hybrid Commercial Operations Support Specialist

Demant Polska; Szczecin; Hybrid; PLN 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Social benefits package

Learning and development opportunities

Job summary

Demant Polska in Szczecin is looking for a reliable Commercial Support Associate to help with daily commercial operations, cases, orders and customer data. You will work with systems such as CRM and ERP, follow clear instructions and support routine tasks, ensuring information is accurate and up to date.

The role is fixed-term, with a hybrid work model combining remote work and office presence in Szczecin City Center.

Qualifications

• are well organised and reliable;
• pay attention to details;
• can follow instructions and complete tasks carefully;
• are comfortable with repetitive administrative work;
• communicate clearly and are not afraid to ask questions;
• have basic experience in office, customer service, sales support, order processing or similar work;
• know English well enough to understand instructions and communicate internally;
• are willing to learn and grow in the role;

Responsibilities

• Handling simple cases, requests and daily support tasks;
• Updating information in business systems such as CRM or ERP;
• Checking customer, account, order or case information;
• Following clear instructions, checklists and process guidelines;
• Making sure tasks are completed correctly and on time;
• Asking questions when something is unclear;
• Escalating more complex cases to the right person;
• Supporting the team with routine administrative and operational tasks;
• Helping keep data clean, complete and accurate;
• Sharing ideas when something could be simpler or clearer.

Skills

Well organized

Attention to detail

Follow instructions

Customer service experience

English proficiency

Tools

CRM

ERP

Job description

Demant Polska in Szczecin is looking for a reliable Commercial Support Associate to help with daily commercial operations, cases, orders and customer data. You will work with systems such as CRM and ERP, follow clear instructions and support routine tasks, ensuring information is accurate and up to date.

The role is fixed-term, with a hybrid work model combining remote work and office presence in Szczecin City Center.