Commercial Support Associate

Demant; Szczecin; Hybrid; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Hybrid work model

Private medical health care

Insurance

Sport card

Job summary

Demant is seeking a reliable Commercial Support Associate to back daily commercial operations. You will work with CRM and ERP systems, update customer data, and follow defined processes to ensure accuracy and timely task completion.

The role is fixed-term with a hybrid work model, offering learning opportunities and a supportive team. You will engage with accounts, orders, and cases while maintaining data integrity across systems.

Qualifications

• A role requiring accuracy and reliability is valued.
• Structured and organized work approach.
• Support daily commercial operations and handle data with care.
• Collaborate with a helpful team and grow experience.

Responsibilities

• Handle simple cases, requests and daily support tasks.
• Update information in CRM/ERP and other business systems.
• Check customer, account, order or case details.
• Follow clear instructions and process guidelines.
• Ensure tasks are completed correctly and on time.
• Escalate complex cases to the right person when needed.
• Support routine administrative and operational tasks.
• Help keep data clean, complete and accurate.

Skills

Attention to detail

Reliability

Structured work style

Team collaboration

Tools

CRM

ERP

Excel

Outlook

Teams

SharePoint

Job description

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• Work in an international company with a friendly and open culture;
• Work with systems, data, cases and order-related tasks;
• Have a structured role where accuracy and reliability are appreciated;
• Be part of a helpful team and gradually build your experience.

We are waiting to hear from you!

We are looking for a reliable and well-organized Commercial Support Associate to support daily commercial operations and help our teams handle cases, orders, customer data and system updates.

In this role, you will work with business systems such as CRM and ERP, follow clear instructions and support routine operational tasks connected to customers, accounts, orders and cases. Your accuracy, attention to detail and willingness to learn will help us keep processes running smoothly and ensure that information in our systems is correct and up to date.

This is fixed term contract opportunity.

Working with us, You will receive:

• Full-time work agreement in an international organization;
• Learning and development opportunities adapted to your needs and supporting your growth;
• Hybrid work model, combining remote work opportunities with work in an office in the Szczecin City Center;
• Benefits package including social benefits (private medical health care, insurance, sport card, etc.);
• Scandinavian culture – informal, focused on equality, independence, open dialog, and work-life balance.

What tasks are waiting for you?

• Handling simple cases, requests and daily support tasks;
• Updating information in business systems such as CRM or ERP;
• Checking customer, account, order or case information;
• Following clear instructions, checklists and process guidelines;
• Making sure tasks are completed correctly and on time;
• Asking questions when something is unclear;Escalating more complex cases to the right person;
• Supporting the team with routine administrative and operational tasks;
• Helping keep data clean, complete and accurate;
• Sharing ideas when something could be simpler or clearer.

It would be nice if:

• You have worked with CRM, ERP or case management systems before;
• You know tools such as Excel, Outlook, Teams or SharePoint;
• You have experience with customer data, orders or support tasks;
• You have worked in an international company before;
• You are curious about business systems and operational processes.

We are waiting to hear from you!

Furthermore we would like to inform you that the company has an internal reporting procedure, which is available at: https://demant.codeofconduct.app/
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In accordance with applicable regulations on pay transparency, information regarding compensation may be provided at different stages of the recruitment process. In our organization, details related to remuneration are shared at the stage preceding the commencement of employment.
The final level of compensation is determined individually and depends on the candidate’s experience, competencies, and the scope of responsibility associated with the position.