Commercial Support Associate

Demant Polska; Szczecin; Hybrid; PLN 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Social benefits package

Learning and development opportunities

Job summary

Demant Polska in Szczecin is looking for a reliable Commercial Support Associate to help with daily commercial operations, cases, orders and customer data. You will work with systems such as CRM and ERP, follow clear instructions and support routine tasks, ensuring information is accurate and up to date.

The role is fixed-term, with a hybrid work model combining remote work and office presence in Szczecin City Center.

Qualifications

• are well organised and reliable;
• pay attention to details;
• can follow instructions and complete tasks carefully;
• are comfortable with repetitive administrative work;
• communicate clearly and are not afraid to ask questions;
• have basic experience in office, customer service, sales support, order processing or similar work;
• know English well enough to understand instructions and communicate internally;
• are willing to learn and grow in the role;

Responsibilities

• Handling simple cases, requests and daily support tasks;
• Updating information in business systems such as CRM or ERP;
• Checking customer, account, order or case information;
• Following clear instructions, checklists and process guidelines;
• Making sure tasks are completed correctly and on time;
• Asking questions when something is unclear;
• Escalating more complex cases to the right person;
• Supporting the team with routine administrative and operational tasks;
• Helping keep data clean, complete and accurate;
• Sharing ideas when something could be simpler or clearer.

Skills

Well organized

Attention to detail

Follow instructions

Customer service experience

English proficiency

Tools

CRM

ERP

Job description

Work in an international company with a friendly and open culture; Work with systems, data, cases and order-related tasks; Have a structured role where accuracy and reliability are appreciated; Be part of a helpful team and gradually build your experience.

We are looking for a reliable and well-organised Commercial Support Associate to support daily commercial operations and help our teams handle cases, orders, customer data and system updates.

In this role, you will work with business systems such as CRM and ERP, follow clear instructions and support routine operational tasks connected to customers, accounts, orders and cases. Your accuracy, attention to detail and willingness to learn will help us keep processes running smoothly and ensure that information in our systems is correct and up to date.

This is a fixed term contract opportunity.

Working with us, You will receive:

• Full-time work agreement in an international organization;
• Learning and development opportunities adapted to your needs and supporting your growth;
• Hybrid work model, combining remote work opportunities with work in an office in the Szczecin City Center;
• Benefits package including social benefits (private medical health care, insurance, sport card, etc.);
• Scandinavian culture – informal, focused on equality, independence, open dialog, and work-life balance.

What tasks are waiting for you?

• Handling simple cases, requests and daily support tasks;
• Updating information in business systems such as CRM or ERP;
• Checking customer, account, order or case information;
• Following clear instructions, checklists and process guidelines;
• Making sure tasks are completed correctly and on time;
• Asking questions when something is unclear;
• Escalating more complex cases to the right person;
• Supporting the team with routine administrative and operational tasks;
• Helping keep data clean, complete and accurate;
• Sharing ideas when something could be simpler or clearer.

Qualifications

• are well organised and reliable;
• pay attention to details;
• can follow instructions and complete tasks carefully;
• are comfortable with repetitive administrative work;
• communicate clearly and are not afraid to ask questions;
• have basic experience in office, customer service, sales support, order processing or similar work;
• know English well enough to understand instructions and communicate internally;
• are willing to learn and grow in the role.

Nice to have

• You have worked with CRM, ERP or case management systems before;
• You know tools such as Excel, Outlook, Teams or SharePoint;
• You have experience with customer data, orders or support tasks;
• You have worked in an international company before;
• You are curious about business systems and operational processes.