AI-Driven HR Service Improvement Lead

Scania Group; Województwo pomorskie; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private medical care

Life insurance

MyBenefit – cafeteria platform

Sports card – MultiSport

Learning & development platforms

Friendly and inclusive work culture

Modern office environment

Job summary

Scania Global Knowledge Centre in Gdańsk, Poland is seeking a Digital Service Improvement Lead to drive continuous improvement and digitalization of HR services. You will partner with operational teams to identify inefficiencies, analyse processes, and translate insights into structured improvement initiatives with measurable efficiency gains.

You will lead agile delivery, apply AI tools to automate workflows outside core systems, and collaborate with IT and product owners to pilot AI-driven use

Qualifications

• 3+ years experience in shared services environments, HR, Finance, or Customer Support.
• 3+ years direct experience with processes management, improvement and delivering enhancements.
• 1+ years direct experience in developing digital solutions (e.g. Power Apps, Power Automate, Co-Pilot agents).
• Proven understanding of HR shared service delivery and end-to-end HR processes.

Responsibilities

• Map and analyse current HR service processes with operational teams.
• Identify inefficiencies and quantify improvements through interviews, data analysis, and improvement lists.
• Design and implement improvements with process/product owners, including AI-driven use cases.

Skills

Process analysis

Lean

Data analysis

Digital solutions (MS365)

Stakeholder collaboration

Fluency in English

Education

Bachelor’s/Master’s in HR/BA/Operations

SAP SuccessFactors certification

Tools

Power Apps

Power Automate

Co-Pilot agents

SAP SuccessFactors

Job description

Scania Global Knowledge Centre in Gdańsk, Poland is seeking a Digital Service Improvement Lead to drive continuous improvement and digitalization of HR services. You will partner with operational teams to identify inefficiencies, analyse processes, and translate insights into structured improvement initiatives with measurable efficiency gains.

You will lead agile delivery, apply AI tools to automate workflows outside core systems, and collaborate with IT and product owners to pilot AI-driven use