HR Operations Team Leader – Recruitment

DLA PIPER GSC POLAND sp. z o.o.; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Sports cost sharing

Language course costs covered

Professional training & courses

Job summary

DLA Piper GSC Poland sp. z o.o. is seeking a Recruitment Operations Team Leader to oversee service delivery for HR and recruitment processes. You will lead a team, ensuring high quality, timely delivery and strong client relationships in an international environment.

The role focuses on driving efficiency, mentoring team members, and identifying opportunities for continuous improvement in recruitment operations.

Qualifications

• At least 5 years of relevant HR/Recruitment experience, including team leadership.
• Experience in an international business environment preferred.
• Proven ability to manage multiple priorities and optimize service delivery.

Responsibilities

• Build and maintain relationships with internal stakeholders and clients.
• Lead the team by example to ensure best-in-class support and service quality.
• Identify opportunities to expand and refine recruitment processes.
• Delegate tasks, monitor progress, and give constructive feedback.

Skills

Leadership

Talent Acquisition

Recruitment Operations

Stakeholder management

Team motivation

Job description

Locate yourself or provide an exact address

Car

-

Public transport

-

Bike

-

On foot

-

Your responsibilities

• Build and maintain relationship with internal stakeholders and clients - Recruiters, HR, vendors and other teams/functions we work with
• Lead the team by example - provide best in class support service with a focus on quality of service delivery and service excellence
• Spot and pursue opportunities for growing and refining the scope of processes we offer
• Work closely with the team, delegate tasks and track their completion, provide constructive feedback
• Motivate the team to provide great service, day in day out
• Hire new team members, take active part in mapping skills within the team, assessing training needs and succession planning
• Keep an open mind, anticipate changes and sudden turns of events and more importantly - translate them into clear course of action for the team
• Gather and present data on team's delivery
• Oversee the delivery of recruitment reporting, and support adhoc reporting requirements
• Manage escalations (qualify the issue, address where appropriate, engage with relevant stakeholders, propose solutions / improvements, deliver them & build stronger relationships as a result)
• Proactively identify and progress continuous improvement opportunities to improve efficiency, service delivery, service excellence, quality and ways of working

Our requirements

• Experience of working in an International business environment, managing an HR team is essential
• At least 5 years of relevant experience preferably in an HR environment (professional services preferred) and at least a year of experience managing a team
• Leadership skills, being able to inspire team to follow your example
• Talent Acquisition, Recruitment or Recruitment Operations experience required
• Timeliness, accuracy and precision in task delivery
• Experience in dealing with a demanding workload and conflicting priorities
• Ability to multi-task and work to deadlines, be methodical and logical, as well as thrive in a robust and fast-paced environment
• Have the ability to see delegated tasks through to completion at a high standard
• A proven ability to deal with confidential and sensitive information
• Strong interpersonal skills with the ability to exercise tact and diplomacy when dealing with stakeholders
• Highly motivated with a proactive 'can do' attitude. You will have a collaborative working style, able to work on own initiative as well as part of a wider team
• Ability to understand and identify with the firm, and its objectives and values

sharing the costs of sports activities

private medical care

sharing the costs of foreign language classes

sharing the costs of professional training & courses

• Recruitment Operations Team Leader leads the recruitment support team's service delivery, setting an example to team members in terms of efficiency and customer-focus. The role partners up with the Manager and another Team Leader on the team, in shaping the service offering that adds value, as well as in creating supportive work environment where all the team members have an opportunity to showcase their skills and work on their owns progress.
• DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.